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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Understanding organisation.

Understanding organisation. Who go through everything step by step and make a huge impact on your life for the better Reviewed on: 26th May 2025

Absolutely amazing team.

Absolutely amazing team. Helped me a lot to take the pressure of my chest. Reviewed on: 26th May 2025

Took the stress out of debt!

Took the stress out of debt for individual with schizophrenia. God send. Reviewed on: 26th May 2025

Peace of mind

The representatives are polite and knowledgeable. The debt was overwhelmed but l contacted them and they came in to make things right and peaceful. Reviewed on: 26th May 2025

Very helpful, would highly recommend

Very helpful, would highly recommend Reviewed on: 26th May 2025

They helped my situation immensely, I’m so glad I ha...

They helped my situation immensely, I’m so glad I had them to turn to, they took my stress away immediately. Reviewed on: 26th May 2025

Saved me!

Saved me! Really easy to use service people on the calls are very helpful and understanding Reviewed on: 26th May 2025

Always extremely helpful and caring.

Always extremely helpful and caring. Everything is explained extremely well. Reviewed on: 26th May 2025

Very simple I strongly suggest anyone that's having...

Very simple I strongly suggest anyone that's having debt issues and having trouble organising debt payments to there lenders to use Stepchange... Reviewed on: 26th May 2025

Stressful time with split from wife worried about sp...

Stressful time with split from wife worried about spiralling debt but advice from step change helped me through Reviewed on: 26th May 2025

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