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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16657 reviews)

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4.95

Based on 16,657 reviews, last reviewed 11th May 2026

93400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

An incredible charity Non-judgemental, helpful, supportive and took the weight of the world off my shoulders. Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing staff

I found when speaking with step change were very kind and non judgemental and very helpful and patient Reviewed on: 23rd May 2025

Very helpful.

Very helpful. Brilliant peace of mind Reviewed on: 23rd May 2025

Excellent service, handled quickly and efficiently

Excellent service, handled quickly and efficiently Reviewed on: 23rd May 2025

Much appreciated

They've helped me manage my debts so I know what I've got left every month. Their customer service is excellent and they put me at ease about the whole process. I can now see me paying off what I owe in the future, which is a good feeling. Reviewed on: 23rd May 2025

Never felt uncomfortable discussing my situation.

Never felt uncomfortable discussing my situation. Professional, knowledgeable and empathetic. Reviewed on: 23rd May 2025

Never felt better

From being very worried as to how I was going to pay my debts, to being very relieved and in a happier place. Reviewed on: 23rd May 2025

StepChange rescued me from a debt

StepChange rescued me from a debt that I could not find a way out of. They were kind and understanding. I am now debt free and very grateful to them. Reviewed on: 23rd May 2025

They helped me when i had health problems and was no...

They helped me when i had health problems and was not going to be able to afford to pay all my creditors back in full for some time Reviewed on: 23rd May 2025

Pleased we were able to get help from step change

Step change arranged my finances with minimum fuss and took most of the stress away Reviewed on: 23rd May 2025

Very understanding agent, easy to follow up on the w...

Very understanding agent, easy to follow up on the website Reviewed on: 23rd May 2025

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