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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Absolutely amazing team.

Absolutely amazing team. Helped me a lot to take the pressure of my chest. Reviewed on: 26th May 2025

Took the stress out of debt!

Took the stress out of debt for individual with schizophrenia. God send. Reviewed on: 26th May 2025

Peace of mind

The representatives are polite and knowledgeable. The debt was overwhelmed but l contacted them and they came in to make things right and peaceful. Reviewed on: 26th May 2025

Very helpful, would highly recommend

Very helpful, would highly recommend Reviewed on: 26th May 2025

They helped my situation immensely, I’m so glad I ha...

They helped my situation immensely, I’m so glad I had them to turn to, they took my stress away immediately. Reviewed on: 26th May 2025

Saved me!

Saved me! Really easy to use service people on the calls are very helpful and understanding Reviewed on: 26th May 2025

Always extremely helpful and caring.

Always extremely helpful and caring. Everything is explained extremely well. Reviewed on: 26th May 2025

Very simple I strongly suggest anyone that's having...

Very simple I strongly suggest anyone that's having debt issues and having trouble organising debt payments to there lenders to use Stepchange... Reviewed on: 26th May 2025

Stressful time with split from wife worried about sp...

Stressful time with split from wife worried about spiralling debt but advice from step change helped me through Reviewed on: 26th May 2025

I had a great experience when I contacted Stepchange...

I had a good experience when I contacted Stepchange (then it was the CCCS) I have not looked back since, everything worked smoothly, and I was able to lower my stress levels. Reviewed on: 26th May 2025

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