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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

At a time that I was very stressed due to my debts...

At a time that I was very stressed due to my debts did not know what to do, phoned step change they helped and gave me reassurance and we set up a plan for my debts, they did all the work for me and the plan has worked well, being able to share my worries helped me so much can not thank them enough Reviewed on: 26th May 2025

Going down the right path.

A financial nightmare many years ago resulted in us calling Step Change. From the beginning they put our minds at rest that they could help us. A long journey began to clear our debts but throughout the many years they provided excellent service. Reviewed on: 26th May 2025

They really supported us when we needed help

They really supported us when we needed help to get things under control Reviewed on: 26th May 2025

Lifesavers

All excellent. All communications with stepchange are always positive. Pity i didnt get in touch sooner. Reviewed on: 26th May 2025

Stepchange helped me when I was very worried about m...

Stepchange helped me when I was very worried about money. Reviewed on: 26th May 2025

Great customer service, listened and came up with a...

Great customer service, listened and came up with a plan that worked for me. Reviewed on: 26th May 2025

They have helped me get my life in order.

They have helped me get my life in order. Planning my expenditure and dealing with my creditors. Reviewed on: 26th May 2025

Finding StepChange has stopped all my worrying & im...

Finding StepChange has stopped all my worrying & im less stressed. It’s been so easy to set up on line. My friend doesn’t like the internet so she read my paperwork & you can also have paperwork posted to you. It’s great Reviewed on: 26th May 2025

StepChange, changed my situation.

StepChange, like it's word helped changed my situation. Their support brought calmness in the times of adversities- constant calls from creditors, letters and emails made it very difficult for me to have a good night sleep. However, once StepChange came on board my creditors were sorted, no more phone calls letters or emails from them. The staff members were so great, calm and supportive in a non-judgemental way. Reviewed on: 26th May 2025

The service is free!

The service is free! Customer service is excellent from start to finish. I am now debt free, it was a process but I got there and paying what was affordable. I couldn't recommend enough, what a relief when things get sorted and I could breathe again. Honestly, the customer service workers were kind and compassionate and none judgmental Reviewed on: 26th May 2025

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