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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16670 reviews)

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4.95

Based on 16,670 reviews, last reviewed 12th May 2026

94050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I achieved my financial goal with Step Change supports. I achieved my financial goal with Step Change supports. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent customer service and support.

I freak out whenever I get contacted about my finances. I’ve felt less alone working with stepchange. Although one of the companies I’m paying back have done nothing but bully me every month. That hasn’t stopped. Reviewed on: 23rd May 2025

StepChange took away all my worries.

StepChange took away all my worries of the debts I had accumulated. It was such a relief to get all the help and advice they offered me. I would advise anyone in a similar position to contact them as soon as possible. Reviewed on: 23rd May 2025

Stepchange have given me a new life lease of life

Stepchange have given me a new lease of life Reviewed on: 23rd May 2025

I do not know where and what I would have done, had...

I do not know where and what I would have done, had I not approached Step Change. I can not express enough of how much this charity saved me. The staff are absolutely incredible, very understanding, reassuring and realistic. This organisation is like no other, we need more of these kind of people and organisations, supporting and empowering people to not be fearful of their debt and finances. So many people do not understand how to manage their money, debt and finances. This organisation not only empowers people to do this, but demonstrates how you can build money management into your day to day life and not hide away from it. Thank you so much Step Change. Reviewed on: 23rd May 2025

Pulled me out of a deep dark hole not of...

Pulled me out of a deep dark hole not of my making Reviewed on: 23rd May 2025

Life changing

I was struggling with my debts,and it was affecting my health and my family. I was afraid and scared of being judged. But after contacting StepChange, I soon realised how wrong I was, they are the nicest, friendliest people to deal with. I’m glad I am with them, as my life has changed for the better. I would recommend StepChange to anyone who needs free debt advice. Give them a call, you won’t be sorry. Reviewed on: 23rd May 2025

Lifesavers.

I have been with Stepchange for a number of years and I can honestly say that they saved my life. The stress from the debt I was in was overwhelming until the day I spoke to one of their advisors. All the stress and worry melted away and I actually breathed a sigh of relief once my initial chat was over. They have never judged me all they've done is assist me to becoming debt free. Reviewed on: 23rd May 2025

Very helpful no more sleepless nights

Very helpful no more sleepless nights Reviewed on: 23rd May 2025

Affordable solutions

Step change helped me when I was feeling really overwhelmed and have helped me repay my debt at an affordable rate. Best thing I ever did Reviewed on: 23rd May 2025

Incredibly helpful, this service must save lives.

Incredibly helpful, this service must save lives. Really helps you get on top of what feels like an insurmountable problem. Reviewed on: 23rd May 2025

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