Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I have been with step Chang for quiet a while they h...

I have been with step Chang for quiet a while they have really helped me a lot Reviewed on: 25th May 2025

Excellent experience with Stepchange.

Excellent experience with Stepchange. Advisor made me feel at ease and was so helpful when completing my application. They talked me through each step and then discussed the best way to proceed. I was able to set up my plan easily and the yearly reviews does not take too long to complete. Reviewed on: 25th May 2025

First class service

Excellent advice given on how to clear debts Reviewed on: 25th May 2025

I was worried before joining step change.

I was worried before joining step change. They have helped me with all my debts. Always there if I have a question. Would recommend them to anyone Reviewed on: 25th May 2025

A great help when I was so overwhelmed and worried a...

A great help when I was so overwhelmed and worried about my debts, helped me to get everything in order. Reviewed on: 25th May 2025

Exellent 5***** service

Helped me through darkest period of my life great team i was highly stressed as lost buisness due to covid many thanks ,now re building Reviewed on: 25th May 2025

Stepchange have been a wonderful help and support ti...

Stepchange have been a wonderful help and support time with my debt difficulties for a long time. They are totally non judgemental and always their very best to reassure you. Reviewed on: 25th May 2025

Easy to use service and finally made me get control...

Easy to use service and finally made me get control over my debt and finances Reviewed on: 25th May 2025

Excellent service

Excellent help & advice at a difficult time to help ease our financial problems.I would recommend stepchange to everyone Reviewed on: 25th May 2025

I was going through a difficult time but the process...

I was going through a difficult time but the process was made easier by Stepchange advisors. Reviewed on: 25th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.87 from 2117 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub