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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Excellent service

Excellent help & advice at a difficult time to help ease our financial problems.I would recommend stepchange to everyone Reviewed on: 25th May 2025

I was going through a difficult time but the process...

I was going through a difficult time but the process was made easier by Stepchange advisors. Reviewed on: 25th May 2025

I wish I had contacted Stepchange sooner

Really didn’t know what to do, lots of credit card debt. Spoke to Stepchange and there is no judgement just lots of help and advice. Given options. You are encouraged to take everything into account, even things that you perhaps don’t think of, but they do. You get regular statements so you know how you’re progressing. I find they are available by phone to speak to someone, an actual person, if I have a query. I’m now managing both my money and my life with so much less stress. I honestly wish I had taken this step sooner but I didn’t. Reviewed on: 25th May 2025

StepChange are really the best.

I have been with StepChange Debt Management for a few years now - since I lost my job during the Corona Virus. My management was guided by specialist helpers, who were special to me - wonderful people, those who guided me throughout the process. I am indebted to those who helped me on the way. Reviewed on: 25th May 2025

Excellent company

I was embarrassed to be phoning step change but due to change in circumstances, I had no choice. I was made to feel so at ease and wasn't judged at all , each time I've phoned I've had a lovely friendly person at the end of my call, I m nearly clear now , took ten years but I've struggled though it with excellent help and advice Reviewed on: 25th May 2025

I am so grateful to Stepchange.

I am so grateful to Stepchange. I have less than a year to go now but when I started I didn’t know how to get myself out of this situation. Thank you so much. Reviewed on: 25th May 2025

Great charity, I am very grateful for the support pr...

Great charity, I am very grateful for the support provided to me Reviewed on: 25th May 2025

Stepchange really helped me to arrange and pay my cr...

Stepchange really helped me to arrange and pay my creditors. They also put you at ease regarding your debt. I would definitely recommend it's the best thing I have done. I have now found my way financially. Reviewed on: 25th May 2025

A grateful Step Change believer.

We were struggling with serious debt problems and I was always a believer that paying your debt was your responsibility so I struggled on paying every month but never seeing it reducing it was soul destroying. I cannot remember who told me that they had been in a similar position and contacted Step Change who had helped them enormously. I contacted Step Change and they showed me that using one of their services could help us. It was best thing we could have done as we still have debts to pay we can at last see light at the end of what was a very dark tunnel I would urge anyone struggling with debt to speak to Step Change you won’t regret it . Reviewed on: 25th May 2025

I came to step change when burying my head was no mo...

I came to step change when burying my head was no more, the advisors i spoke to, were always empathetic of what I was going through. when I was on my journey to debt free, step change checked in, asked for regular budgets and if I hit a sticky patch financially, one email or a chat was all it would take, I wouldn't think twice to recommend them to anyone who is struggling financially. Reviewed on: 25th May 2025

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