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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16680 reviews)

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4.95

Based on 16,680 reviews, last reviewed 12th May 2026

94550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic I was initially overwhelmed by the process but overall it was so smooth, the agent I spoke to and the online processe were both easy and considerate g... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16680)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Brilliant service.

Brilliant service. Deal with creditors for you. Very easy and hassle free. Have paid down most of my debts at this point without having to go bankrupt or pay unaffordable amount monthly. Reviewed on: 23rd May 2025

Excellent service from stepchange when i needed them...

Excellent service from stepchange when i needed them,they put my worries to rest and I was finally able breath again,sorted everything out for me and still continue, I would highly recommend them. Reviewed on: 23rd May 2025

StepChange did the negotiating.

StepChange did the negotiating. The clout and respect meant there was no question that my solution would be accepted. I found that my creditors were far more respectful once they knew I had stepchange in the picture Reviewed on: 23rd May 2025

I was obviously worried but step change stopped me f...

I was obviously worried but step change stopped me from panicking and calmed the situation down for me Reviewed on: 23rd May 2025

Friendly, empathetic people.

Friendly, empathetic people. Very helpful and the process is straightforward. Reviewed on: 23rd May 2025

A very simple (but long) process to go through onlin...

A very simple (but long) process to go through online, and when I needed additional help, customer services were great. Overall, very pleased with Step Change’s help and advice. Reviewed on: 23rd May 2025

I was deep in debt with no way out my mental health...

I was deep in debt with no way out my mental health was suffering and i just had no hope until i got in touch with step change they helped me set up a monthly payment plan that has helped me massively and im looking forward now with a better mindset Reviewed on: 23rd May 2025

Wish I'd called them sooner! But glad I did!

I was completely unable to manage my debts and I couldn't tell my partner because they were ill. I contacted Stepchange and they were kind to me - plus they deal with all the creditors, so that I don't have to experience that pressure. I can now live within a budget so that I know I will be able to manage once they are paid off from my debt management plan - 2 years ago I was putting the family food shop on a credit card because the repayments on that card took all my budget, it was a horrible spiral and now I have no credit card and an affordable way to live. Reviewed on: 23rd May 2025

Our Life Back

Wonderful People nothing is too much trouble Reviewed on: 23rd May 2025

The support I got from Stepchange was fantastic.

The support I got from Stepchange was fantastic. I felt like I was drowning when was trying to deal with the debt myself. A friend signposted me to Stepchange, I was able to relax more in regards to my debts, knowing I was getting the support and not keep getting reminders to pay. I am now finally debt free with the support and help from Stepchange. Reviewed on: 23rd May 2025

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