Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16711 reviews)

View other StepChange products

4.95

Based on 16,711 reviews, last reviewed 12th May 2026

96050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very easy to talk to them . Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16711)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Quick & Clear guidance every step of the way!

Quick & Clear guidance every step of the way! Clear & precise advice from dedicated Agents who will put you at ease and deal with your issue in a professional manner. Reviewed on: 23rd May 2025

My debt plan

I was really in debt and feeling down and depressed but step change sorted it all out and took a big weight of my mind cant thank them enough. Reviewed on: 23rd May 2025

Absolute heroes

StepChange have literally been my knights in shining armor. I was in a bad place after maxing credit cards and store cards paying minimum payments on everything. I recently had a child and this added to the pressure on my finances. I was burying my head in the sand trying to juggle everything alone before I finally had to reach out for help. They have helped me take the stress sout of juggling multiple companies, 1 point of contact has made things far less stressful. Also getting all interest stopped on my account with their help has been incredible. They have helped me manage my debts and I am nearly debt free. I couldn't have done it without the amazing help from StepChange Thank you. Reviewed on: 23rd May 2025

Given me a very poor credit score.

Although I had accumulated a lot of debt I always made sure my bills were paid on time, this kept my credit score good but I struggled with day to day cost of living. I did not realise that using stepchange would create late payments and my credit scare is very poor. This worries me when I have to renew this year. Reviewed on: 23rd May 2025

No More Sleepless Nights

I had so many sleepless nights worrying about finances and debt before I reached out to Step Change and they helped me so much with working out my budget in easy to understand steps. There is always someone at the end of the phone if I have any questions. Everything was made so clear and simple. Reviewed on: 23rd May 2025

Best thing I did

I was in a dark place with debt but StepChange changed everything with 1 phone call. So easy to talk to and put you at complete ease. Best thing I did was pick up that phone an call them. Reviewed on: 23rd May 2025

Stepchange have been most helpful

Stepchange have been most helpful and understanding with me.Not easy to ask for help but they have not judged Reviewed on: 23rd May 2025

Friendly and knowledgeable.

Friendly and knowledgeable. They helped me get through my debt issues like a knife through butter when I didn’t see any way out of it Reviewed on: 23rd May 2025

I don't no what I would have done without stepchange...

I don't no what I would have done without stepchange thank you Reviewed on: 23rd May 2025

Just never been in this position.

Just never been in this position before and so it was really scary and I thought I would be judged… but I was put at ease and not to be made to look like a failure as I do want to pay everyone and at this late stage in my life I never wanted to be here and StepChange took all the worries away and sorted everything out for me. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.68 from 6 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt Collection
from High Court Enforcement Group 1.60 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub