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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Excellent service.

Excellent service. Very helpful. Easy to do. Reviewed on: 1st May 2024

Help is at hand

Just the most understanding and professional people I have come across.They listen and advice you on what options are open to you, couldn’t of done it without them. Reviewed on: 1st May 2024

Needed support

Understanding professional supportive and distressing at a time that is so stressful and over bearing Reviewed on: 1st May 2024

Stepchange saved me.

Stepchange saved me. I was in such a mess after being widowed at a young age with 3 children. I had to use credit cards to live on. They helped to turn my life around! Reviewed on: 1st May 2024

This is a fantastic service to those who need it.

They turned a crisis into something I and my family could actually deal with over time. This is a fantastic service to those who need it. Reviewed on: 1st May 2024

Is the best one to help with all your debt.

Is the best one to help with all your debt. Reviewed on: 1st May 2024

Regain financial control and get your life back.

Having got myself financially swamped in what felt like a situation I would never get out of, StepChange brought me clarity, a solution and got me my life back. I was able to regain control, own the problem and ultimately breathe a huge sigh of relief that with StepChange help I could get this sorted for good. I have a way to go, however all is positive, I can live, not just exist and now have a completely different outlook and relationship with money. Reviewed on: 1st May 2024

I recommend it to anyone who needs professional help...

I recommend it to anyone who needs professional help in getting out of debt Reviewed on: 1st May 2024

I was so ashamed at having to get in touch

I was so ashamed at having to get in touch with anyone about this, I would never thought that I would get like into this predicament but I,did. If I hadn’t have Step Change. I honestly don’t know what I,would have done. Everyone I have ever spoken to have been fantastic and so very understanding and I can’t thank them enough’ Reviewed on: 1st May 2024

In my experience you can’t deal with debt on your own.

In my experience you can’t deal with debt on your own. Experienced and sympathetic help is required from detached professionals who aren’t just trying to profit from your situation. Step Change do that. Reviewed on: 1st May 2024

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