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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Very helpful and always on hand for advice!

I am completing a 10 year process with Step Change, they were very informative and helpful, the whole experience was handled with helpful and understanding professional support. Reviewed on: 24th May 2025

My debt management plan was sorted out really quickl...

My debt management plan was sorted out really quickly and I couldn’t be happier with the service and peace of mind that I got from step change. I felt understood and everything was explained to me in a way that I could understand. Reviewed on: 24th May 2025

Debt free with support from StepChange

For years I struggled with my debt and Stepchange were there when I needed help the most. They helped build a positive communication with my creditors and, with some hard work and tough choices, I am now debt free. The online portal helped me track my budget, my payments and what progress I was making. With the budget calculator I never paid more than I could manage but, the Stepchange dealing with my creditors and having interest frozen, I was able to get on top of it all. For the first time since I was in my late teens i am debt free. Reviewed on: 24th May 2025

Very helpful, helped me when I needed it

Very helpful, helped me when I was in a lot of trouble. They helped me to budget and make sure I understood how money works for me. Reviewed on: 24th May 2025

Just pick up the phone and do it.

Just pick up the phone and do it.i got into a right state with my finances after my divorce. I had a great job and never had to worry about anything until I also lost my job. Making that call was the best thing I ever did. Reviewed on: 24th May 2025

STEPCHANGE WILL CHANGE YOUR LIFE!

Stepchange was a pleasure to deal with, it was straight forward and they helped me setup a DMP with my creditors. Since setting up the DMP I receive no letters or phone calls. If you are despairing then don't, there is light at the end of the tunnel with help from stepchange! Reviewed on: 24th May 2025

Very helpful in sorting out my issues

Very helpful in sorting out my issues Reviewed on: 24th May 2025

A helping hand though financial distress

At a time when I could see no way forward with the situation in which redundancy left me, Step Change counsellors helped me find a solution. Reviewed on: 24th May 2025

I'm not overwhelmed anymore. Thank you.

I called in the hopes that I would be able to start clearing my debts. Stepchange advisors are polite and very helpful and they have put everything in place so now the weight of the world has been lifted of my shoulders so thank you stepchange. Reviewed on: 24th May 2025

My life has changed for the better since working wit...

My life has changed for the better since working with StepChange. I cannot explain how much weight has been lifted from my shoulders. I have a clear manageable plan. I am finally gaining some control back and would not hesitate to recommend Stepchange. A massive thank you. You did literally save my life when I was in a very dark place. Reviewed on: 24th May 2025

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