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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Your help saved me

I am paying my debts off at a rate that is working for me. I have got my life back. I ran into trouble after retirement at 60, on a works pension and a lump sum. I did well while the lump sum was there, but when I reached 65 to 66 I was living on borrowed money until my state pension became viable. So I got into an impossible financia Reviewed on: 24th May 2025

Life savers.

StepChange helped me massively to resolve a very bad financial situation for me (it could have had a very different ending without them) and continue to do so. Reviewed on: 24th May 2025

In control of my finance

I am in control of my finance which it help me to be up-to-date. Reviewed on: 24th May 2025

I suffered from a mental breakdown and my finances w...

I suffered from a mental breakdown and my finances were in jeopardy so it was a blessing to have assistance Reviewed on: 24th May 2025

Advicer evry single time when I need help is very go...

Advicer evry single time when I need help is very good to talking with me even last time almost two hours when I need to added another debts. Reviewed on: 24th May 2025

So helpful, in total financial control.

So helpful, in total financial control. Reviewed on: 24th May 2025

Been with stepchange for some time now.

Been with stepchange for some time now. and staff are very helpful and friendly. Reviewed on: 24th May 2025

Not judgemental.

straight forward, no judgemental emotions, practical and to the point. Reviewed on: 24th May 2025

Excellent help for me.

Excellent help for me. excellent in helping me to deal with my problems Reviewed on: 24th May 2025

Easy to approach, very helpful in assessing my debts...

Easy to approach, very helpful in assessing my debts, speaking to my debtors and formalising a plan for me to live again without the fear of debt collectors knocking. Reviewed on: 24th May 2025

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