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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Let stepchange change your life.

I was completely overwhelmed, felt like there was no way out, then someone recommended Stepchange. They completely changed my life. I have since recommended them to a family friend. Though there are lots of questions to answer and it seems a lot to do it is well worth the effort for the peace of mind. Don't let shame stop you contacting them, they do not judge and you realise you are not alone. Reviewed on: 24th May 2025

Professional and friendly help when needed most

When unexpected life events meant could no longer afford the debt levels I had, Stepchange were able to provide options, detail the ways forward and work with the creditors to ensure that things were as easy to sort out as they could be. This helped reduce stress and allowed me to concentrate on sorting out the issues that had caused the problem in the first place. Without their help it would have been more complicated dealing with multiple creditors and much more stressful. Reviewed on: 24th May 2025

From feeling at the lowest point in my entire life.

From feeling at the lowest point in my entire life. Not able to see a way out of the financial mess I was in, sleepless nights, dreading the post, ignoring the phone calls - to how I am feeling now 18 months after contacting StepChange is a million miles apart. The guys there are fantastic, non judgmental and extremely helpful. They truly have given my life back. Reviewed on: 24th May 2025

Life changing

You know if you were to win a lots of money you might call it ‘life changing’, well, Stepchange has been ‘life changing’ for me and my family. Reviewed on: 24th May 2025

Stepchange help

Stepchange were very reassuring when I needed help with my debts I now have peace of mind and I can call on them if I have an issue the app is easy to use and gives you a better insight about the debts you have and a guide to how long until you become debt free Reviewed on: 24th May 2025

Absolute life savers , do professional and helpful

Absolute life savers , do professional and helpful Reviewed on: 24th May 2025

Professional, comforting advice

Due to ill health and a job change we were spiralling into debt. Stepchange helped us organise our finances and debts so we could repay them in a structured manner while keeping a roof over our heads. Five years later we are now debt free and grateful for the help Reviewed on: 24th May 2025

Every time I get in touch everyone is exceptional ve...

Every time I get in touch everyone is exceptional very friendly and alway attentive Reviewed on: 24th May 2025

Excellent Customer services and very understanding t...

Excellent Customer services and very understanding training. Reviewed on: 24th May 2025

great company, really helpful, should have contacted...

great company, really helpful, should have contacted them sooner Reviewed on: 24th May 2025

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