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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Every time I get in touch everyone is exceptional ve...

Every time I get in touch everyone is exceptional very friendly and alway attentive Reviewed on: 24th May 2025

Excellent Customer services and very understanding t...

Excellent Customer services and very understanding training. Reviewed on: 24th May 2025

great company, really helpful, should have contacted...

great company, really helpful, should have contacted them sooner Reviewed on: 24th May 2025

I have a very good experience and appreciate their s...

I have a very good experience and appreciate their services Reviewed on: 24th May 2025

Amazing service by everyone I have had contact with.

Amazing service by everyone I have had contact with. Sound clear advice Reviewed on: 24th May 2025

I don’t have a lot of time during the week to make p...

I don’t have a lot of time during the week to make phone calls so I prefer to email. I have sent a few different emails asking about stuff and I don’t ever get reply’s or if I do it takes so long to get a reply. Reviewed on: 24th May 2025

Relatively problem free in sorting out my debt conso...

Relatively problem free in sorting out my debt consolidation Reviewed on: 24th May 2025

Great help

Excellent service removes the guilt the embarrassment just left knowing this happens to ppl its now just become life Reviewed on: 24th May 2025

my debt experience

help me turn thing around finally out of the debt cycle of simply getting into more debt trying to pay what was due sorted out a dmp which is now nearing a end finally will soon be debt free can't thank them enough please talk to them sooner rather than later Reviewed on: 24th May 2025

Helped me to sleep easier after helping me

Helped me to sleep easier after helping me Reviewed on: 24th May 2025

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