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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16724 reviews)

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4.95

Based on 16,724 reviews, last reviewed 13th May 2026

96600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Bring your confidence back Made my life back to normal no stress of how to make next day Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16724)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Speaking with a real person

I spoke to a really kind man who helped me through the process, he dealt with everything , made me feel reassured and safe . When I couldn’t see the wood from the trees his calm nature and expertise was without a doubt exactly what I needed . Reviewed on: 23rd May 2025

On first contact.

On first contact...i felt embarrassed and ashamed of myself..but knew i had to do something..on phoning them, they were understanding and asked me questions regarding my situation.ans were also able answer my questions too... Reviewed on: 23rd May 2025

easy to manage

The whole process was great and easy to manage with someone always on hand to help if need be. Reviewed on: 23rd May 2025

Very kind people and efficient.

Very kind people and efficient. Ready to help and always share the correct advice. Reviewed on: 23rd May 2025

There is always the Way Out

Calm approach when you see no alternative. Professional and Very well managed. I do Recommend to all Reviewed on: 23rd May 2025

I had got myself into debt and didn’t know where to...

I had got myself into debt and didn’t know where to turn, I saw a ad for stepchange and contacted them. Everything was easy to do from the initial call to working out how much I can afford to pay. Now been on my plan for 2 years and I no longer have worries over my bills. Stepchange have changed my life and I couldn’t have done it without them Reviewed on: 23rd May 2025

They helped us so much.

Our experience with them was wonderful they helped us enormously and took a big strain from us, we could understand their explanations if we were not sure of anything. Dont know how we would have got through these past 12 months without them and they are always there to help us Reviewed on: 23rd May 2025

They are very helpful

They are very helpful and arrange every thing for you i was very worried about my debts but stepchange reassured me... Reviewed on: 23rd May 2025

My experience was good and I felt helped

My experience was good and I felt helped Reviewed on: 23rd May 2025

I had lost hope of living, I didn’t know who to turn...

I had lost hope of living, I didn’t know who to turn to but you are my saviour. You removed stress and depression and you gave me new hope. I am now a survivor. Your support and guidance is most appreciated. Reviewed on: 23rd May 2025

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