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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Amazing service by everyone I have had contact with.

Amazing service by everyone I have had contact with. Sound clear advice Reviewed on: 24th May 2025

I don’t have a lot of time during the week to make p...

I don’t have a lot of time during the week to make phone calls so I prefer to email. I have sent a few different emails asking about stuff and I don’t ever get reply’s or if I do it takes so long to get a reply. Reviewed on: 24th May 2025

Relatively problem free in sorting out my debt conso...

Relatively problem free in sorting out my debt consolidation Reviewed on: 24th May 2025

Great help

Excellent service removes the guilt the embarrassment just left knowing this happens to ppl its now just become life Reviewed on: 24th May 2025

my debt experience

help me turn thing around finally out of the debt cycle of simply getting into more debt trying to pay what was due sorted out a dmp which is now nearing a end finally will soon be debt free can't thank them enough please talk to them sooner rather than later Reviewed on: 24th May 2025

Helped me to sleep easier after helping me

Helped me to sleep easier after helping me Reviewed on: 24th May 2025

excellent knowledgeable staff, there to help and sup...

excellent knowledgeable staff, there to help and support when things have gone wrong,they help you get back on your feet.and keep the wolves from banging on your door,excellent service. Reviewed on: 24th May 2025

I have a lot help from stepchange with my debt and t...

I have a lot help from stepchange with my debt and took a lot of pressure off my mind and Mental health Reviewed on: 24th May 2025

Always informative and knowledgeable and giving righ...

Always informative and knowledgeable and giving right advicr Reviewed on: 24th May 2025

Step change at last a way out

Been in serious debt for 10 years , remortgaged twice , bailed in 25 percent of my pensions a few years ago.Could not see a way out , put more on credit cards month on month , finally got to the point that I could not meet the minimum payments . Step changed helped me so much , it's early days but I can now pay everything and actually afford the odd treat for the famlly. Thankyou so much for your help it's a life changing Reviewed on: 24th May 2025

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