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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Great friendly company

They have been helpful from day one. Listen to you very closely and offer you the best solutions. Always happy to help when you need them. Contact you regular to make sure you are managing things. Website easy to use to keep a check on your debt. Reviewed on: 1st May 2024

Easy enough to setup on line.

Easy enough to setup on line. Have had a few issues with debtors and payments not going through. I’ve had to keep an eye on things and make sure it’s being paid. Reviewed on: 1st May 2024

Always good service.

Always good service. Issues handled promptly and efficiently. Reviewed on: 1st May 2024

Life changing.

Everyone connected with StepChange needs to be thanked massively. They literally do Life Changing works. Thankyou Reviewed on: 1st May 2024

Best move I ever made.

Best move I ever made. After being in debt for years I was finally persuaded to take action. Now I see my debts getting smaller by the month and will be debt free in the next year. Great service, easy to set up and a big weight off my mind. Reviewed on: 1st May 2024

I was victim of a financial scam.

I was victim of a financial scam with devastating consequences. StepChange gave me a way forward which gave me hope and peace of mind, helping me to navigate through a traumatic period of time in my life. They continue to support me. Reviewed on: 1st May 2024

Always helpful and kind never judgemental and really...

Always helpful and kind never judgemental and really put you first Reviewed on: 1st May 2024

Super easy to work with, help to work through problems

Easy to get in touch with and we're a massive help in finding solutions to problems. Dealt with all companies and made it possible to see an end to problems. Reviewed on: 1st May 2024

I've received excellent advice and information from...

I've received excellent advice and information from the very helpful and friendly people at stepchange, I was very worried after I was made redundant unexpectedly. They helped me work out a payment plan to pay off my debt in an affordable way. Reviewed on: 1st May 2024

This was literally life and death for me.

I was at a really bad and critical point in my life, where my wages were just covering my debt payments. I wasn't able to feed my family properly,I couldn't clothes my kids, we couldn't have any nice family days together and I could barely afford petrol to get them to school. I turned to Step Change and asked for help, which for me in itself is a massive thing, I hate asking for help.But they were truly amazing! There is no judgement at all. I wasn't embarrassed in the slightest. They went through everything step by step and worked out an affordable repayment scheme and they dealt with all my creditors. From time to time I receive correspondence from the people I am in debt to, and I forward that on to Step Change and they deal with contacting them for me. I honestly could not recommend them any less. They truely have saved my life and I feel good for paying off my debts, one bit at a time. Nearly 2 years in now, a few more to go, but I am more confident in my financial situation then I have ever been. Thank you Reviewed on: 1st May 2024

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