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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Helped me out so much and peace of mind for...

Helped me out so much and peace of mind for 12 months Reviewed on: 1st May 2024

The advisors are all very helpful and use compassion...

The advisors are all very helpful and use compassion when talking to you, you don’t feel you are being judged and everyone is so nice to talk to. Reviewed on: 1st May 2024

Stepchange changed my life

Stepchange changed my life, I didn’t know where to turn when I got into debt and struggled to pay it back. As soon as I contacted Stepchange they did everything for me. The letters from debt collectors stopped and that gave me peace of mind. I recommend these highly Reviewed on: 1st May 2024

Great stuff step change .

Very extremely helpful in all aspects of resolving debt problems Reviewed on: 1st May 2024

Step Change are absolutely amazing, They have helped...

Step Change are absolutely amazing, They have helped me so much and have done everything for me handling my debt. I really can't praise them enough. Reviewed on: 1st May 2024

You just have to make that step ...

I was in a very desperate situation financially and I was advised to seek help from StepChange. I did. That was the best step I made. Updating my financial circumstances online as part of my review was easy. I received nothing but excellent serviceand support throughout. Reviewed on: 1st May 2024

Stepchange helped me turn my life around from spiral...

Stepchange helped me turn my life around from spiralling out of control, couldn’t have done it without them. Reviewed on: 1st May 2024

Reassuring , relief from pressures from creditors

Reassuring , relief from pressures from creditors Reviewed on: 1st May 2024

My experience

Step change, supported me in identifying how I could pay off my debt monthly without feeling financially burdened. Reviewed on: 1st May 2024

Reassurance and sound advice.

Every step of my debt repayment process has not only been made possible but has put my mind at ease along the way. I always feel that I have somewhere to turn when things get tough. Reviewed on: 1st May 2024

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