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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16736 reviews)

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4.95

Based on 16,736 reviews, last reviewed 13th May 2026

97150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a state of panic when I phoned for help. I was in a state of panic when I phoned for help. I didn't know what to expect or how things were going to go forward. When they answered and assisted... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16736)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange have helped sorting my debts into one aff...

Stepchange have helped sorting my debts into one affordable payment. This has had a positive effect on my mental health. Reviewed on: 23rd May 2025

Stepchange is literally saving lives.

Stepchange is literally saving lives. When there is no one you can turn to for financial help Stepchange is always there they have taken me from sleepless restless stressful times to managing my life again. The advice and help they provide is unparalleled. If you are in debt and need help and advice do not hesitate to contact Stepchange the sooner you do it the sooner you will be controlling your finances. Do not ignore your debts that the worst thing you can do but face them head on Stepchange will be there to help you so don’t be afraid to ask for help. I can’t put into words how Stepchange have helped me over the years. Reviewed on: 23rd May 2025

Don't be afraid to get help.

At a very dark time in my life, Stepchange was recommended to me. They were brilliant. I had put off contacting them as I just didn't want to face reality. But they were kind, and understanding, but also practical. The process was straightforward and once my plan was in place I could do everything online. I am so grateful for getting my life back. Reviewed on: 23rd May 2025

Great service and help a lot!

Great service and help a lot!!! Great customer service too Reviewed on: 23rd May 2025

Help when you need it most

When anyone is in debt no matter how large or small you can't see your way out of and then you start looking for a quick fix solution just to get out of the despair you feel. Unfortunately that's not usually the best way, step change take all that despair away with a single phonecall Reviewed on: 23rd May 2025

Thank you for everything,I can life is wery easy Wri...

Thank you for everything,I can life is wery easy Wright now. Reviewed on: 23rd May 2025

I was having difficulty making payments to my credit...

I was having difficulty making payments to my creditors, but Step change has been a game changer. I highly recommend it to anyone facing challenges with debt management. Reviewed on: 23rd May 2025

Dont struggle get help at Step change...

Great at given an alternative when money problems are beating you. Service is fantastic Reviewed on: 23rd May 2025

They lifted the dread and made everything seem so ma...

They lifted the dread and made everything seem so manageable. Reviewed on: 23rd May 2025

Absolute weight off my mind dealing with Stepchange...

Absolute weight off my mind dealing with Stepchange would recommend thier service to anyone worrying and struggling Reviewed on: 23rd May 2025

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