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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Very friendly staff who helped me through a difficul...

Very friendly staff who helped me through a difficult and stressful time talked me through the whole process and gave me advice on how to deal with my creditors and my rights . Reviewed on: 24th May 2025

Stepchange were my saviour

I was at a very low ebb as I was in so much debt but StepChange took away the worry and dealt with all my creditors and took the responsibility away from me Reviewed on: 24th May 2025

A no judgement service!

Step Change are helping me get on top of my debts, allowing me to start seeing the light at the end of the tunnel. Thank you! Reviewed on: 24th May 2025

I’ve never had a problem with step change they have...

I’ve never had a problem with step change they have been so helpful, no pressure, and let you get on with stuff without feeling over whelmed. I was embarrased to contact step change but they made me feel so at ease and never pestered me and I feel more in control Reviewed on: 24th May 2025

Great advice and support for free!

Stepchange have supported me for nearly 3 years and the advice has been top notch. I was panicking and very stressed but they guided me to a position that allows me to clear my debts but still maintain a reasonable life. Reviewed on: 24th May 2025

Excellent support and advice throughout with lots of...

Excellent support and advice throughout with lots of assurance provided. Reviewed on: 24th May 2025

Always very helpful and understanding

Always very helpful and understanding Reviewed on: 24th May 2025

From overwhelmed to nearly finished

I had nowhere to go and thought I was sinking until I came across StepChange who made everything easy to deal with. I wish I had discovered them earlier. Reviewed on: 24th May 2025

I’ve gone from debt coming out my ears, not wanting...

I’ve gone from debt coming out my ears, not wanting to open letters and ignoring everything to being in total control. Even paying more off each month and making sure I budget well! Reviewed on: 24th May 2025

They have one aim, to help you clear your debts

I was referred to Stepchange by my local CAB, from the very first contact with them I have found them very helpful,non judgemental and so approachable if I run into a shortfall in available funds because of an unexpected expense. They help me to resolve problems. Reviewed on: 24th May 2025

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