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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16749 reviews)

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4.95

Based on 16,749 reviews, last reviewed 13th May 2026

97800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change I have been off work Sick for a while now and could not keep up Payments for my Credit Cards and Catalogues, I was really struggling and did not know ... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16749)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

My only disappointment so far is that I thought taki...

My only disappointment so far is that I thought taking out a DMP with StepChange would mean my creditors would stop contacting me. Reviewed on: 23rd May 2025

Stepchange have completely sorted my debt issues.

Stepchange have completely sorted my debt issues. Still paying it off but at a manageable level and totally debt free in 2 years. Reviewed on: 23rd May 2025

Regained Control and Peace of Mind Thanks to StepChange

Using StepChange was a real turning point for me. They helped me set up a debt management plan that reduced my monthly payments and, more importantly, gave me back a sense of control over my finances. Before contacting them, things felt like they were spiralling — but their support was calm, clear, and non-judgemental. I’m so grateful for the help they gave me when I needed it most. Reviewed on: 23rd May 2025

I am currently paying a debt through Step change.

I am currently paying a debt through Step change. I am a very anxious person and always get myself in a state before ringing anyone, but stepchange staff are fantastic and put you at ease. Reviewed on: 23rd May 2025

Very helpful and sympathetic and friendly

Very helpful and sympathetic and friendly Reviewed on: 23rd May 2025

I was so upset and stressed over debt but stepchange...

I was so upset and stressed over debt but stepchange helped so much. I have been with step change for 2 years and predicted to finish in 2 years. They make it very easy, customer service have been fantastic but I’ve only had to call up once. Stress has been lifted and direct debit comes out monthly on time which helps. Reviewed on: 23rd May 2025

Always had amazing service from Stepchange.

Always had amazing service from Stepchange. So helpful, patient and kind. Reviewed on: 23rd May 2025

Quick, efficient and totally free

Support I receive was quick, efficient, totally free and confidential. I feel that advise was impartial and gave me options. Financially I’m in much better place and now recommend Stepchange for anyone struggling with debt. Reviewed on: 23rd May 2025

Always non judgmental people , great advice

Always non judgmental people , great advice Reviewed on: 23rd May 2025

They have really helped me - the service is also so...

They have really helped me - the service is also so kind, friendly and un judgmental Reviewed on: 23rd May 2025

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