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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Non judging

Helped me when felt I didnt know how to solve problem Reviewed on: 1st May 2024

I was at my lowest when I first got in touch with...

I was at my lowest when I first got in touch with step change. They made everything alot lighter to carry . The helped me get through a very difficult time we ith so much great advice and so much help getting the creditors to accept my proposal. Reviewed on: 1st May 2024

No judgement ,understanding, lots of advise, app eas...

No judgement ,understanding, lots of advise, app easy to use and understand Reviewed on: 1st May 2024

Make that call if you need help.

Make that call if you need help. I didn’t know what to do and they sorted it all out for me with a manageable repayment Reviewed on: 1st May 2024

Thorough, easy to set up.

Thorough, easy to set up. Takes no time at all. Peace of mind once it is in place Reviewed on: 1st May 2024

Light at the end of the Tunnel!

Easy to complete the on-line assessment. The advice received was clear and informative, any questions I had were answered quickly & efficiently. DMP was quickly put in place & I was kept up to date with proceedings. The website is easy to use to keep up to date with how your plan is working. Highly recommend Step Change to anyone struggling to clear their debt. I feel like a weight has been lifted. Reviewed on: 1st May 2024

Stepchange help us in our financial struggle.

Stepchange help us in our financial struggle. They are honest and tell us exactly the best solution for our situation. Reviewed on: 1st May 2024

Set up a payment plan on what I could afford and now...

Set up a payment plan on what I could afford and now nearly debt free . Reviewed on: 1st May 2024

Peace of mind

Peace of mind, ease of use and not being made to feel bad for getting in the situation Reviewed on: 1st May 2024

Step change I will never forget how you helped me.

Step change were the best thing to ever happen to me,in my darkest hours of feeling like there's no way out, you showed me the way., From my first call I felt like a weight had been lifted, hope for a future being dept free.if you stick with their advice and follow for as long as it takes you will come out the other side.Fifteen years I remember starting thinking I would never get to the end.I have and you can to, trust step change and start your journey to a dept free future today. Reviewed on: 1st May 2024

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