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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange helped me so much, making everything easy...

Stepchange helped me so much, making everything easy to manage. The customer service is very helpful and friendly. Reviewed on: 24th May 2025

Life changer

Step change helped me immensely throughout my difficult time and arranged a suitable option for me to payback me debt in a way that suited me the most. Reviewed on: 24th May 2025

step change is the best

step change has been brilliant for me they have helped me financialy and also with my anxiety every one of your agents are great especially the ladies .i cannot rate you highly enough keep up the great work kind regards terry Reviewed on: 24th May 2025

Excellent support and easy to contact

Excellent support and easy to contact Reviewed on: 24th May 2025

They are all kind supportive and not judgemental, ca...

They are all kind supportive and not judgemental, calm very knowledgeable and do what they say they will! . Reviewed on: 24th May 2025

If you are n debt Please con StepChange,

I was overwhelmed with a debt of £76,000 when I contacted StepChange. I could hardly sle for worry. With their help I am now debt free by keeping to my debt management plan. They were a huge and invaluable source. Please contact them and you will soon be debt free too. Reviewed on: 24th May 2025

Light at the end of the tunnel

I got to the point where my outgoings became more than my income. I was trying to keep up with credit card repayments and any unexpected expenditure was drowning us. StepChange has completely changed our lives, and our future - there is light at the end of the tunnel. Reviewed on: 24th May 2025

No more sleepless nights

I was in panic mode when I was made redundant a few years ago and not knowing how I could pay my bills but then I heard about StepChange. They changed my life and sorted everything out for me, got me on a plan which suited my situation. No more sleepless nights and the creditors were happy as well, no more threatening letters through the post. Absolutely fantastic company, would highly recommend, they really listen. Reviewed on: 24th May 2025

Stepchange Lifesaver's...

Stepchange helped me at a very difficult time in my life after loosing my husband I had a large debt after fundraising for his treatment stepchange helped me with a debt plan Reviewed on: 24th May 2025

The best help and advice you can ever receive.

Debt can be all consuming, it can be embarrassing, and at times no one to turn to, but speaking with Stepchange was the best thing I ever did. They helped me not only to clear my debt, but educated me on better finance management, which I will always be grateful for. They don’t judge, they don’t tell you off like a naughty schoolboy, they excel in sorting the issue at hand and have been ever so supportive. Reviewed on: 24th May 2025

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