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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A* Step Change

Can't thank Step change enough helped me feel onto of my debt for the 1st time will recommend them to anyone Reviewed on: 24th May 2025

My only wish is that I should have gone to step chan...

My only wish is that I should have gone to step change for help before my debt got into trouble everything from the first call to present day has been brilliant I cannot say enough about this organisation apart from thankyou from the bottom off my heart 16 month left then debt free once again a big thankyou to everyone who help me so much Reviewed on: 24th May 2025

Excellent experience with StepChange.

Excellent experience with StepChange.Totally gave me my life back , from 30K of debt from a relationship breakup ,sleepless nights and constant worry to being debt free . I owe these people my life Thank you Reviewed on: 24th May 2025

Honesty and power

They were very honest and approachable and the fact that such a company exists, it's a life saver! Reviewed on: 24th May 2025

Always always helpful, kind and non judgemental.

Always always helpful, kind and non judgemental. Sorted me from being completely overwhelmed and stressed to being in a managed and safe place. I only wish I’d known sooner that I could have asked for help sooner. Reviewed on: 24th May 2025

They took away the stress and anxiety that comes wit...

They took away the stress and anxiety that comes with debt. Reviewed on: 24th May 2025

Stepchange has been very helpful and took the stress...

Stepchange has been very helpful and took the stress out of being in debt Reviewed on: 24th May 2025

Good service

Very understanding and non judgemental staff . Felt a huge weight off my shoulders less stressed once I had set up a plan . Would definitely recommend their service . Reviewed on: 24th May 2025

I thank a million for saving me from bankruptcy

I thank a million for saving me from bankruptcy Reviewed on: 24th May 2025

Helped take a huge burden of accumulated debt off my...

Helped take a huge burden of accumulated debt off my shoulders.They don't judge you. Negotiation between companies owed on your behalf, to something affordable to pay back. Reviewed on: 24th May 2025

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