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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16751 reviews)

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4.95

Based on 16,751 reviews, last reviewed 13th May 2026

97900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have been instrumental in turning around... StepChange have been instrumental in turning around my financial situation, I cannot praise them enough, they are an amazing organisation. If you need... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16751)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step Change gave me incredible support

Step Change helped me when I was in an impossible situation and it was affecting my health and wellbeing. They explained all my options and helped me to make a plan for the future. They supported me all the way until I was finally debt free. Reviewed on: 23rd May 2025

Provide an excellent free service!

Provide an excellent free service! Reviewed on: 22nd May 2025

I was in deep debt and did not know where to turn ,...

I was in deep debt and did not know where to turn , ignoring all calls & letters , stepchange sorted me right out and quickly , I can now sleep Reviewed on: 21st May 2025

StepChange saved me

StepChange saved me from ending my life worrying and stressing about my debts. I wouldn't be here if it wasn't for StepChange Reviewed on: 21st May 2025

Life savers!

They are always so polite, informative and kind when I call them. They’re literally life savers! Reviewed on: 21st May 2025

Excellent care in a crisis

My partner had a health issue which ended his employment and ability to work. We didn't have any arrears but knew we couldn't keep up repayments we were advised to speak to stepchanfe and the support they provided and continue to do so is exceptional they took away all of the stress an amazing company especially for those like us,who would never have dreamed we would be in this position but you never know what's around the corner. Reviewed on: 9th May 2025

StepChange is a live saver.

StepChange is a live saver. Sleepless nights are a thing of the past. It made all the difference for someone to show that there was a way forward and eventually to become debt free. Reviewed on: 9th May 2025

Put you at ease straightaway.

Put you at ease straightaway. Great service and warm and friendly. Attentive and professional. Reviewed on: 8th May 2025

What to say?

What to say? They sorted me out proper when I was in a very tight spot.Cant complain, absolute life savers Reviewed on: 8th May 2025

Poor advice

My husband found himself in difficulty following a gambling addiction that he had used a credit card for along with maxing out his overdraft. We went to StepChange for help, although their service was excellent I feel we were given wrong advice. We were advised to ignore any letters sent by creditors which resulted in a default on my husband's credit score for the sake of a small overdraft. Fast forward 3 years and all our debts were cleared and we were ready to look for a mortgage to find only 1 lender would consider us due to the default on my husband's credit score. It caused so much unnecessary stress and we are paying through our nose in interest now. Reviewed on: 22nd April 2025

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