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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Easy and stress free

I was over whelmed at the begginging once signing up to stepchange it was so easy and took away a lot of stress and worries as they do everything for you. Reviewed on: 24th May 2025

Life can go on with Stepchange.

When we started with Stepchange we had debts that were clearly unmanageable, but there organisation and forward planning soon had everything on the right path, and completely stopped all the harassment from chancer debt collectors. We never had any intention of running away from the debts, but Stepchange showed a way that it could be managed. Several years later and our managed debts are only 5, and a light at the end of the tunnel to being debt free is very visible. Reviewed on: 24th May 2025

Don’t be scared; ring them! You can do it.

From the very first phone call I was reassured and never made to feel like an idiot for the situation I’d got myself in. Talked through everything and came up with the best plan of action. I’m now only 4 payments away from being debt free. StepChange saved me when I felt like I was drowning. I will forever be grateful for their help. Reviewed on: 24th May 2025

Helped me when I needed them

They have help me and made everything so easy Reviewed on: 24th May 2025

Very happy with step change help me out

Very happy with step change help me out Reviewed on: 24th May 2025

Don't struggle alone!

I struggled in covid l. With furlough wage I fell behind with my debt and felt like I was drowning! I contacted Step change and the immediately helped eliminate those feelings. Suggested a plan for me, contacted my creditors, and I've never looked back. One manageable monthly payment and no harassment from the debt companies.I am no longer consumed with guilt or shame for getting into debt.I Will have paid everything off at the beginning of 2026. I can sleep at night and have my life back!Thankyou Step change. Reviewed on: 24th May 2025

Life Changing

StepChange was recommended to me from a fellow colleague, who had also struggled with debt. StepChange honestly changed my life for the better. Money worries are no more. I have a monthly outgoing to StepChange and they do the rest on my behalf. If you have debt issues, I couldn't recommend StepChange enough. Reviewed on: 24th May 2025

Help When You Need It

StepChange give me the help I needed when I needed it. The advice they offered was clear and to the point and they were able to talk me through everything quickly and easily. The online platform is easy to use and lets me keep a eye on everything. Reviewed on: 24th May 2025

They made me feel much better about myself and less...

They made me feel much better about myself and less anxious about my finances and how to pay back my debt Reviewed on: 24th May 2025

Excellent customer services!

Excellent customer services , it is a distressing time for customers, they were patient and understanding and ready to help me organise my finances. Reviewed on: 24th May 2025

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