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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Was apprehensive at first and scared , owning up to...

Was apprehensive at first and scared , owning up to how much debt I was in Was overwhelmed by it all burying head in sand, but from the start I was put at ease, never thought would be accepted , but we did and everything was explained and to know I had help . Payments are affordable I can now see an end goal. Reviewed on: 24th May 2025

I was not myself at all because of my debt.

I was not myself at all because of my debt. Couldn't sleep, anxious.Now my life has changed, I have one monthly debt to pay. Reviewed on: 24th May 2025

The phone call to Stepchange changed my life

I contacted Stepchange when I was literally overwhelmed and could no longer make even the minimum payments on my debt. Straight away they started to help with no judgment at all. They got in touch with my creditors, sorted out my budget and arranged my repayments with no interest at all so I could actually clear the debt. From the first phone call, to the last payment to being debt-free they were so helpful, friendly and supportive Reviewed on: 24th May 2025

StepChange The Best

Can’t thank Stepchange enough they have helped me tremendously.thanks sooo much. Reviewed on: 24th May 2025

I was suicidal and trying this survey third time.

I was suicidal and trying this survey third time. Yes indeeed StepChange saved my sanity after being scammed of my inheritance Reviewed on: 24th May 2025

They have helped me take control of my life back I w...

They have helped me take control of my life back I was drowning in debt but they helped me get out of it. Reviewed on: 24th May 2025

A way of managing debts.

Very helpful staff. Very good at keeping me aware of my payments and debts. It has really taken the pressure of me in trying to pay off my creditors. I feel mentally so much better, Reviewed on: 24th May 2025

Great Service

Really helpful in getting me in control of my finances Reviewed on: 24th May 2025

It was fantastic when I used a company that was no g...

It was fantastic when I used a company that was no good to benefit me as Step Change helped me through all of the ups and downs Reviewed on: 24th May 2025

StepChange supported me to get back on track

StepChange make it as easy as possible to get your finances back on track. the stress and worry is now one monthly payment I can afford. The relief, it’s massively improved my mental health Reviewed on: 24th May 2025

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