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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They helped me when I was at my lowest

when I was at my lowest, they helped me see a light at the end of the tunnel. Reviewed on: 24th May 2025

Financially saved our lives.

When there seemed to be no way out of the mess Financially, StepChange literally saved our lives. Thank you Reviewed on: 24th May 2025

Fantastic service

Step Change are marvellous. They help you when you're at your lowest so that you can see a way forward. Their advisers are very good at putting you at ease. There admin is also excellent as everything they say the'll do is concluded quickly. Overall a fantastic service. Reviewed on: 24th May 2025

Stepchange has been brilliant and helped me out of a...

Stepchange has been brilliant and helped me out of a deep black hole. I would highly recommend stepchange to all. Reviewed on: 24th May 2025

Step change helped me with my finances when everythi...

Step change helped me with my finances when everything started to get on top of me. I felt I was going under with no where to turn. Then I contacted step change. They helped me with one monthly payment with what I could afford they do a budget plan for you with no pressure and the customer service was excellent so easy to talk to. I would highly recommend. I now have peace of mind with one regular payment each month on what I can manage. Reviewed on: 24th May 2025

Was apprehensive at first and scared , owning up to...

Was apprehensive at first and scared , owning up to how much debt I was in Was overwhelmed by it all burying head in sand, but from the start I was put at ease, never thought would be accepted , but we did and everything was explained and to know I had help . Payments are affordable I can now see an end goal. Reviewed on: 24th May 2025

I was not myself at all because of my debt.

I was not myself at all because of my debt. Couldn't sleep, anxious.Now my life has changed, I have one monthly debt to pay. Reviewed on: 24th May 2025

The phone call to Stepchange changed my life

I contacted Stepchange when I was literally overwhelmed and could no longer make even the minimum payments on my debt. Straight away they started to help with no judgment at all. They got in touch with my creditors, sorted out my budget and arranged my repayments with no interest at all so I could actually clear the debt. From the first phone call, to the last payment to being debt-free they were so helpful, friendly and supportive Reviewed on: 24th May 2025

StepChange The Best

Can’t thank Stepchange enough they have helped me tremendously.thanks sooo much. Reviewed on: 24th May 2025

I was suicidal and trying this survey third time.

I was suicidal and trying this survey third time. Yes indeeed StepChange saved my sanity after being scammed of my inheritance Reviewed on: 24th May 2025

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