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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16764 reviews)

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4.95

Based on 16,764 reviews, last reviewed 14th May 2026

98500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Absolutely amazing in taking care off all the debts... Absolutely amazing in taking care off all the debts in a way that they are streamlined in lone easy payment with no more harassment from the debt coll... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16764)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Been brilliant for me very helpful really big help

Been brilliant for me very helpful really big help Reviewed on: 20th May 2024

They have completely de-stressed my situation with a...

They have completely de-stressed my situation with an affordable debt management plan. They are now n judgemental and extremely supportive. Reviewed on: 20th May 2024

Amazing staff that were so non judgemental at a time...

Amazing staff that were so non judgemental at a time when I was feeling most vulnerable due to escalating debts. Listened to my circumstances and came up with a plan that has changed my financial life and made everything so manageable. Reviewed on: 20th May 2024

staff listen,never judge then offer your a solution...

staff listen,never judge then offer your a solution to your debt problems Reviewed on: 20th May 2024

Helpful and simple to use.

Helpful and simple to use. Was supportive all the way through and continues to be after. Would recommend to anyone if you are having difficulties Reviewed on: 20th May 2024

I have always had the right help and support from St...

I have always had the right help and support from Step Change. This enables me to concentrate on other important matters, concerning my poor health and family. Reviewed on: 20th May 2024

Changed our lives, gave us back control of our finan...

Changed our lives, gave us back control of our finances Reviewed on: 20th May 2024

Very understanding and helpful .

Very understanding and helpful . Great communication Reviewed on: 20th May 2024

Debt advice.

Amazing team they have helped to turn my life around Reviewed on: 20th May 2024

I wasn't sure how I was going to manage my debts as...

I wasn't sure how I was going to manage my debts as I was paying out more than I was earning. Step change, don't judge, they listen and I am now feeling positive that I will become debt free again. Reviewed on: 20th May 2024

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