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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16764 reviews)

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4.95

Based on 16,764 reviews, last reviewed 14th May 2026

98500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Absolutely amazing in taking care off all the debts... Absolutely amazing in taking care off all the debts in a way that they are streamlined in lone easy payment with no more harassment from the debt coll... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16764)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service.

Excellent service. Everyone is very helpful and efficient Reviewed on: 20th May 2024

very helpful

they are ever so helpful, always take time with you, never rush your conversation Reviewed on: 20th May 2024

Very helpful & take care of everything.

Very helpful & take care of everything. Great advice given when needed & have helped me a lot with my finances. Reviewed on: 20th May 2024

Recommend Stepchange

Stepchange has helped me sort out my money problems in a friendly professional way. They have really helped to take the stress out of my life by dealing with creditors and arranging affordable payments. Reviewed on: 20th May 2024

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

A weight lifted off our shoulders.

A weight lifted off our shoulders. Very professional . Took pressure off us. Cannot thank them enough. Reviewed on: 19th May 2024

Very helpful staff.

Very helpful staff. Everything is explained to your understanding. All correspondence to companies is done very quickly. Reviewed on: 19th May 2024

I have always had very helpful and understanding sta...

I have always had very helpful and understanding staff when I have had to ring Reviewed on: 19th May 2024

Stepchange have been absolutely fantastic

Stepchange have been absolutely fantastic so understanding with my situation make you feel at easy and very helpful in helping in the best possible well Reviewed on: 19th May 2024

Give them a call to help you

Good service, easy to contact, helpful staff, best decision I ever made. Reviewed on: 19th May 2024

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