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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change is an incredible company that came to my...

Step change is an incredible company that came to my rescue during a tough time in my life. I was drowning in debt and under immense stress, but when I reached out to them, I was blown away by their efficiency and professionalism. They took my situation, explained everything clearly, and worked smoothly to manage all my debts. They slashed the interest rates and reduced my monthly payments to a manageable amount. The communication was amazing , and they were incredibly easy to talk to. They truly understand how to help you navigate through tough times. I can’t thank them enough for their support and guidance. They’re amazing professionals who went above and beyond to help me when I needed it the most. I highly recommend them to anyone facing financial difficulties. Reviewed on: 24th May 2025

Felt like a big weight had been lifted off my should...

Felt like a big weight had been lifted off my shoulders, the advice given helped me get my head back on track Reviewed on: 24th May 2025

Due to medical issues, I was made redundant & did no...

Due to medical issues, I was made redundant & did not know what to do or how to manage. Step change was recomended & it was the best thing to do. Reviewed on: 24th May 2025

Thankyou.

Helped me sort my finances after a very difficult time. No judgement just honest and very understanding to my indivifual circumstance. Reviewed on: 24th May 2025

Helped me sort my finances out I was struggling with...

Helped me sort my finances out I was struggling with everything money wise Reviewed on: 24th May 2025

StepChange changed my life.

StepChange changed my life from total despair to worry free living with regard to my debts. I have physical and mental health disabilities, without their help and support through the whole process I would not have been able to cope. StepChange managed every aspect of my debt situation and I would recommend anyone with debt issues get in touch with them as soon as possible rather than try to navigate the mine field themselves. Reviewed on: 24th May 2025

Everyone i speak to are friendly and experienced

Everyone i speak to are friendly and experienced Reviewed on: 24th May 2025

Enables structured repayments.

Enables structured repayments. This allows for planning and clear and concise statements. Reviewed on: 24th May 2025

From the pit to hilltops.

From the pit to hilltops. It seems I was not getting solutions for my financial burden. My finances were in taters not able cope payments. But when I turned to StepChange my debits has been very manageable. Kudos StepChange. Reviewed on: 24th May 2025

Can’t fault any of the experience they are here to...

Can’t fault any of the experience they are here to help Reviewed on: 24th May 2025

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