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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Excellent telephone manner to please me step change...

Excellent telephone manner to please me step change has taken the worry from me saved me Reviewed on: 24th May 2025

Paying my debtors through stepchange the debt charity

I started with s.change in 2019.through my money they've been paying off my debtors since then.im more than happy to review the good work they do.the only condition is have to review your budget once a year and they contact your debtors on your behalf and what ever you pay them every month they share it out to the various companies you owe money too. Reviewed on: 24th May 2025

Excellent help. Excellent solution.

Ended up going very into the red after unpleasant circumstances meant a relocation. I got in touch with StepChange and they could not have been more helpful. They took the worry and concern out and came up with a repayment plan. I’ve now only a few months left to go, it’s fantastic to see the light at the end of the tunnel. I couldn’t recommend them enough. Reviewed on: 24th May 2025

I havebeen very ill over thepast 15 or so years and...

I havebeen very ill over thepast 15 or so years and my difficulties did not help much. I was recommended to call StepChange and it turned my anxiety levels to reduce considerably. I am now recovering from my 5th Heart Attack and have had 10 Stents inserted into my heart and I firm;y am of the belief that probably would not have survived these had it not been the advice and assistance I received from StepChange. The adisorswho dealth with my case were very sympathetic and compassionate. Over all a great help towards my recovery and. survival. THANYOU. Reviewed on: 24th May 2025

Great help

They've helped us tremendously during the most stressful time in our lives. They do a fantastic job and we're very grateful. Reviewed on: 24th May 2025

Peace of mind from day 1

Been with StepChange since 2020. They have helped me from the start, giving me peace of mind and I have managed to survive without a credit card for 5 years. I am so glad I found them. Reviewed on: 24th May 2025

Best supportive agency for Debt crisis

Me and my wife were in big debts , when StepChange helped us about 15 yers ago.This lead for us to leave dignified n peaceful life, though with limited financial resources.on hand. Reviewed on: 24th May 2025

Brilliant advice from the amazing people at Stepchange

Truthfully I don't know where I would be today if not for the help, understanding and brilliant advice from the amazing people at Stepchange. I can't thank them enough for the wonderful job they do in helping people like myself. Reviewed on: 24th May 2025

Very sensitive and helpful service

Very sensitive and helpful service Reviewed on: 24th May 2025

Stepchange debt plan

Stepchange have been so helpful to me.Like a weight has been lifted off your shoulders.They take the worry over your debts away. Reviewed on: 24th May 2025

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