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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Excellent service.

Excellent service. Supportive, reassuring and non judgmental. Just wish I had contacted them earlier. Was life changing for our family. Reviewed on: 23rd May 2025

I was at rock bottom.

Like most people, I was at rock bottom when I reached out to stepchange. Bottom rung of the ladder, knee deep in debt and sinking fast. The first person I spoke to was so reassuring, letting me know that I'd done the hardest bit and accepted I was in need of help. Through the calm approach of the voice at the other end of the phone, that showed no sign of derision in my failure to manage my finances. A plan that suited me (there are several debt options available)was put in place with a clear goal of how to repay everything and more importantly. My debt free date. Covid added a few unforseen issues into the mix, but once again a phone call to a working from home advisor sorted everything out. I have been debt free now for nearly a year and the relief is fantastic. Knowing that I did it is an incredible feeling. Don't get me wrong, it was hard work. Bloody hard work and it took 7 long years. But those 7 long years were a valuable learning experience. If you're struggling with debt, please take this one piece of advice and get in touch with them. They are amazing people Reviewed on: 23rd May 2025

Step change has been a life saver I feel so much mor...

Step change has been a life saver I feel so much more relaxed thanks to you. Thank y Reviewed on: 23rd May 2025

They go through every thing with you I have never fe...

They go through every thing with you I have never felt rushed or not listened to Reviewed on: 23rd May 2025

Excellent service and advice

After watching hours of debt management videos on YouTube I decided to get control of my problems. StepChange helped me get it over the line and reduced my stress by dealing directly with the card companies Reviewed on: 23rd May 2025

Thanks to Step Change I was able to start sleeping a...

Thanks to Step Change I was able to start sleeping again. They are very understanding, not in the least bit judgemental; very thankful I found the courage to pick up the phone and talk to them. I have since suggested step-change to acquaintances also struggling with debt. They are a wonderfully supportive organisation, they have been helping me for the past 5 years and I am very appreciative of their help. Contacting step-change removed a massive weight of my shoulders and has given me peace of mind. Stop worrying about debt, do something positive and talk to the experts in debt management, I cannot thank them enough. Reviewed on: 23rd May 2025

Wits end with worry

Steph Change really helped when I was at my wits end with worry and didn’t know which way to turn. Reviewed on: 23rd May 2025

Life changing, rid my mind of all fears

Life changing, rid my mind of all fears Reviewed on: 23rd May 2025

Great prompt professional

Great friendly staff but what impressed me most of all was that everything that they said they did it promptly and professionally.All statements and correspondence regular and accurate.Peace of mind made easy I would highly recommend. Reviewed on: 23rd May 2025

An extremely grateful customer

I have been a Stepchange customer for many years, when I first contacted them I was vet overwhelmed and anxious, Stepchange took charge of everything they explained about what they could offer I picked a plan an they dealt with the rest, they are always there to reassure you and answer any questions you may have. Thank you Stepchange I can’t thank you enough for taking my anxiety away from me and I am finally able to sleep at night, thank you so so much for everything you have done for me Reviewed on: 23rd May 2025

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