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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16765 reviews)

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4.95

Based on 16,765 reviews, last reviewed 14th May 2026

98550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step ahead of the rest. I have been with Stepchange now for some years and the whole experience has been excellent. I was in a very difficult situation yet just one call with... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16765)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very supportive and welcoming.

Very supportive and welcoming. I was put at ease, spoken to respectfully and made to feel worthwhile- at a time when I felt worthless, worried and concerned about my situation. Very grateful. Reviewed on: 17th May 2024

StepChange, the first step to be debt free.

i told Step change all my details and they worked out what i could afford.I don't worry about paying my bills anymore and i know the debt that Step change is paying off is coming down slowly but surely. A big weight has been lifted off my shoulders so a big thank you goes out to Step change and all its staff. Reviewed on: 17th May 2024

A life line in my time of need!

Step change have been a life line to me when I needed it most! .I have found the process easy to deal with, their agents are empathetic and have made my entire experience easier to deal with. I would highly recommend their services. Reviewed on: 17th May 2024

Give StepChange a chance to help

After being made redundant and falling behind on multiple payments to lenders,I contacted StepChange who helped me start and set up the process to becoming debt free. The process was amazing from start to finish and all the steps explained clearly asto how to move foward and what action to take next. Wish I didn't wait along as I did before making contact, if your in any financial predicament definitely give StepChange a call! Thanks to StepChange I am now completely debt free thanks to the manageable payment plan they help put in place. Hats off to StepChange and all the employees there, you legend's! Reviewed on: 17th May 2024

After a difficult period in my life, I found myself...

After a difficult period in my life, I found myself unable to deal with debt I had incurred. I had many sleepless nights worrying about how I could get myself out of my mess. I was embarrassed & could not turn to my family for help. A work colleague just happen to ask me if I was OK, I opened up & he pointed me in the direction of Step change. I plucked up the courage to phone & my phone call was answered with an understanding gentle voice. After going through all my financial details & outgoings, which included all the little things we forget about. A manageable re payment plan was put in place for me, which this is reviewed every 12 months or sooner if needed. Step change has taught me to budget alongside paying off my debt. I am proud to say I will be debt free by Feb 2025. I also have the tools & knowledge to never get myself in this position again - all through Step Change. Reviewed on: 17th May 2024

Friendly staff, providing good solutions for debt

Friendly staff, providing good solutions for debt Reviewed on: 17th May 2024

Fantastic support and so professional and understand...

Fantastic support and so professional and understanding. They were with me every step of the way and showed me exactly what i needed to do. Thank you for all your support! Reviewed on: 17th May 2024

Very pleased with the service I received and all the...

Very pleased with the service I received and all the help I received during my repayment plan kept fully aware through the whole process and took a great weight of myself allowing me to live a normal worry free life Reviewed on: 17th May 2024

Should have done it years ago.

Everyone we spoke to were professional, helpful and extremely patient whilst going through a difficult time they advised us of our options and listened to our needs they explained everything clearly and put us at ease they really are remarkable not only that but they are always available by phone when you have a worry and need to speak to someone they are always there to help you, what an amazing Debt Management Team they truly are we cannot Thank them enough. So for anyone out there who is thinking about getting in touch with them please do and they will help you you will wonder why it took you so long. Reviewed on: 17th May 2024

Helped with debt issues and were invaluable with our...

Helped with debt issues and were invaluable with our problems Reviewed on: 17th May 2024

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