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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16767 reviews)

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4.95

Based on 16,767 reviews, last reviewed 15th May 2026

98650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange deal with my creditors because I don't ha... Stepchange deal with my creditors because I don't have to. I pay an amount of my debt which I can afford on a monthly basis. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16767)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange have made things easy for me to repay my...

Stepchange have made things easy for me to repay my debt in full. Very helpful service, which has saved me lots of stress. Reviewed on: 17th May 2024

Very useful advice even in late 70s

I found out about Stepchange through my bank having financial difficulties which had got out of hand in my late seventies. The loss of knowing how to deal with money worries was frightening and I dithered; procastrinated. To an extent I still do but the knowledgeable and kind people, a rare combination, have made it possible to believe that even at my age I will get sorted out. I am now 83, dealing with modern technology and complexities becomes increasingly difficult but in spite of my shortcomings I know I can get help. The people at Stepchange have made a real difference and I am very grateful. Reviewed on: 17th May 2024

Stepchange were fantastic.

Stepchange were fantastic. They explained everything clearly and helped me every step of the way. Reviewed on: 17th May 2024

Excellent customer services, staff helpful, kind and...

Excellent customer services, staff helpful, kind and polite. Reviewed on: 16th May 2024

Highly recommended

After comes to Step Change, my life gets charged Reviewed on: 16th May 2024

Debt management..

I was losing track of my finances due to poor mental health due to family bereavement and I spoke to someone who recommended Step Change. They were brilliant in in helping me to sort out my debts. Reviewed on: 16th May 2024

Very helpful and explained everything I needed to do.

Very helpful and explained everything I needed to do. The staff are very knowledgeable and understanding. Reviewed on: 16th May 2024

they saved me from feeling alone and like I had failed.

they saved me from feeling alone and like I had failed. working with stepchange has saved my children from growing up with a stressed out dad, probably saved my marriage but more so saved my future. I am able to live again and although nearing the end of my debt management plan by using the service and sorting my lending I have the chance to build a future without borrowing and a life that I own. Reviewed on: 16th May 2024

I am free debt now.

I am free debt now. Stepchange made me free debt, they handled my debt for years and had peace. Reviewed on: 16th May 2024

Good service very helpful and caring to your situation

Good service very helpful and caring to your situation Reviewed on: 16th May 2024

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