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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Dealt with my case exceptionally and gave me peace o...

Dealt with my case exceptionally and gave me peace of mind Reviewed on: 23rd May 2025

Changed life

I was in the dark for so long until I came to know about stepchange and it did change my life, I am slowly getting back my financial confidence. So grateful for everyone's help and for the excellent customer service. Reviewed on: 23rd May 2025

I was drowning in debt following a house move and a...

I was drowning in debt following a house move and a change in jobs, one bad month would have left me deciding between food or energy bills even though I was working full time. I had debts everywhere and just making minimum payments, it was the most depressing situation to be in. StepChange are amazing, I didn't feel judged and they understood how best to budget and how much I could afford to pay. Things are improving and I try and up my payments where possible but having the weight of that debt removed was life changing for me. Reviewed on: 23rd May 2025

Big help to get back on the straight and narrow...

Big help to get back on the straight and narrow Reviewed on: 23rd May 2025

I didn't know to go to help me.

I didn't know where to go that would help and was free. They were brilliant helping me with no judgement. I am grateful for the help advice and effort they gave me. Reviewed on: 23rd May 2025

Great Service, No Pressure

Fast and Friendly service, no pressure and reassuring that they are there to help. Reviewed on: 23rd May 2025

Very supportive and helpful .

Very supportive and helpful .. I felt so much better after speaking to a staff member regarding money problems.. came to a conclusion that relieved my worries would definitely advise others to use this service Reviewed on: 23rd May 2025

Extremely helpful, polite and not at all judgementa...

Extremely helpful, polite and not at all judgemental which is a very refreshing change. Felt a huge weight lifted off my shoulders after contacting stepchange and now see the light at the end of the tunnel instead of a continuous black hole! Reviewed on: 23rd May 2025

My experience...

l very rarely give full marks,because l feel there is allways room for improvement. They have so far done a good job. and l could recommend them, but as you know unless some one is in very bad debt, you never say you are in a debt. As you know mine was, because l lived with a girl that l never married. That passes away and had kinow insurance for a funeral and l fellt l should pay for one. l was paying it of ok with credit cards. That was ok till the HMRC came along after l retired and you were on workers Tax Credit as a low payed worker and we payed you to much. . Two weeks after l was told l by them thay had me on the wrong tax code and l owed them money back. You have spent it. Yes i would spend it. l do not know you were giving me to much Workers tax cre4dit and you had me on the wrong tax code., the woul d only say sorry ,but you spent i it and we want it back..The amount they were taking out of my pension, put me in debt. Now Shep Change so far has, with my good manament of Money has keep my head a bove water. and l can pay my way. With out Step Change l do not know were l woulld be, not a happy person. Reviewed on: 23rd May 2025

So helpful and put at ease while trying to sort thin...

So helpful and put at ease while trying to sort things out Reviewed on: 23rd May 2025

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