Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

View other StepChange products

4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

They put my mind at rest going through a very hard f...

They put my mind at rest going through a very hard financial time. Always speak in a way that is understandable Reviewed on: 23rd May 2025

Peace of Mind

I had spoken to another debt management service and their fees were frightening. My sister recommended StepChange to me and it was an easy online application. I gave all the detailed relevant information and they came back with a plan for my situation. It has helped me reorganise my expenditure and taken away a huge amount of stress. Reviewed on: 23rd May 2025

A flexible plan to meet out changing needs.

A flexible plan to meet out changing needs. Always helpful if we contact you. I’d definitely recommend to anyone in difficulty Reviewed on: 23rd May 2025

Helped take the stress out of the situation and made...

Helped take the stress out of the situation and made me feel like a person not a number or a failure for seeking their help. Reviewed on: 23rd May 2025

If you assume your reality, you can helped

Very helpful the only sorrow that I have, should know about this chance 2 years earlier. Professional support when dealing with situation. Thank you Reviewed on: 23rd May 2025

I was desperate, actually suicidal.

I was desperate, actually suicidal. I couldn't believe i could be helped. Stepchange allowed me to have a night's sleep for the first time in years. I only wish I'd found them sooner. You made me realise I wasn't the only one in such a mess. Actually, there were many people in a much worse state than me. I will never be able to thank you enough. I was terrified making the call, but I had to. I wouldn't be here now if it wasn't for your help. Reviewed on: 23rd May 2025

Before contacting StepChange I did not know how I wa...

Before contacting StepChange I did not know how I was going to service my debts.Thankfully StepChange helped me manage my debts. I am no longer anxious and worried. I am making regular payments what I can afford to my creditors.Thank you StepChange. Reviewed on: 23rd May 2025

I had become dangerously in debt and in desperation...

I had become dangerously in debt and in desperation turned to payday loans. I telephoned Stepchange and was put at ease. I am now well into my plan and will be debt free in a few years Reviewed on: 23rd May 2025

Wonderfully kind people and a fantastic Charity

We have been with Stepchange for the past 6 years, and they are fantastic. We are in a Debt Management Programme and from the outset, they have taken all of the stress and worry away from dealing with our creditors. Our situation is complex and we do worry about our future but knowing we have Stepchange on our side makes life bearable. We cannot recommend them enough. Before we knew about Stepchange, we were looking at using a company that advertised on the TV and after contacting them, we were bombarded with phone calls saying we only had hours to make a decision to use them and sign up and it just didn't feel right to be put under that much pressure. So we contacted Citizens Advice and they told us about the charity Stepchange. All of the money from our monthly payments goes to the creditors. Not like the first company we contacted who would have taken a hefty amount for themselves which is why they were putting us under pressure. Stepchange have been wonderful in helping us get through the last few years. Reviewed on: 23rd May 2025

They helped me to put my life back together.

They helped me to put my life back together. Thank you! Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt advice
from Money Wellness 4.89 from 6093 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub