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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change helped in more ways.

Step change helped in more ways. mum needed help and step change helped in a good way and took the stress away. Reviewed on: 23rd May 2025

I was drowned in debt and having sleepless night, I...

I was drowned in debt and having sleepless night, I could not save or go on a holiday with my family. Fortunately, a friend introduce step change to me, they resolved my debt issues on that same day I contacted them. Since then, I've never been contacted by any debtor. The repayment plan is tailored according to what I've got and can afford. Step-change is a life saver. Reviewed on: 23rd May 2025

nothing to tell that i havnt already said about SC i...

nothing to tell that i havnt already said about SC if an organisation could get knighthood then SC would be top of the list the gift they give is peace of mind enough said Reviewed on: 23rd May 2025

Have been supported by Stepchange to manage my debts...

Have been supported by Stepchange to manage my debts for years now, I don’t know what I would have done without them as a struggling single mum on a low income. The overwhelmingly difficult task of dealing with debtors alone was taken on by them, a huge burden lifted. I cannot rate their service highly enough. Reviewed on: 23rd May 2025

forever greatfull

Honestly everyone I spoke to have been 10 out of 10 they have really help us out taking back control Reviewed on: 23rd May 2025

Very helpful.

Very helpful. Didn't judge you on what happened in your situation. Listened to you. Gave you an answer almost straight away. Gave you peace of mind. Reviewed on: 23rd May 2025

Stepchange gave me life and hope!

I contacted Stepchange in 2019, as recommended by The Citizens Advice Bureau, I was medically retired from the Civil Service, so one day i was on a high salary with a Mortgage, Personal Car Plan and loads of Credit Cards. The following day i had nothing but debts. I put most of my retirement money in to my mortgage, as I was scared of losing my home! The rest went to buy my car from the plan. After that were all of my Credit Cards, which were no problem when i was employed, but now i could see a point where they would become unmanageable. I had to wait for ages to find out what benefits i could claim, as i had no other income. I worked out my total debt and it was nearly £62,000... still the remaining mortgage and the cards, which were being used constantly, as it was taking so long to obtain my benefits, with no other income. Finally, Stepchange literally changed my life. Now, in 2025, i feel so good about my debts, as they are now £38,000. I have achieved a massive reduction and i know many people who owe similar amounts, simply as part of life! It only took me just under 6 years to achieve this and i can see the end of the tunnel. Thank you Stepchange! Reviewed on: 23rd May 2025

I had a problem with an unknown creditor

I had a problem with an unknown creditor ? The original debt probably statute barred ?Was told that the debt would not be added to my already long list. Reviewed on: 23rd May 2025

5 star service

Very good customer service . Well managing company Reviewed on: 23rd May 2025

Amazing realistic Stepchange

Stepchange haven been amazing, understanding and helping us through a difficult time and assisting in being realistic what we can afford to pay. Reviewed on: 23rd May 2025

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