Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

View other StepChange products

4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

If needed highly recommended

Generally a very good experience and excellent customer service Reviewed on: 15th May 2024

Stepchange have totally changed my life helping with...

Stepchange have totally changed my life helping with my financial problems and giving me hope in the future. Living changing experience amazing service Reviewed on: 15th May 2024

I would have been loss without the help from step ch...

I would have been loss without the help from step change. My life is a lot better no stress. Reviewed on: 15th May 2024

From the start step change were brilliant they take...

From the start step change were brilliant they take care of everything I really don't know why I took so long for my to call them Reviewed on: 15th May 2024

Excellent service from start to Finish

Excellent service from start to finish guided me through the process made me feel at ease. I was very worried when I called but once explained everything I felt much better. Reviewed on: 15th May 2024

Managing debt

The initial meeting was reassuring and the support invaluable in moving forward financially. Helping to create a realistic budget and DMP. Reviewed on: 15th May 2024

A weight lifted

Every step was well explained, the website is easy to navigate and I felt like I could breathe again. Reviewed on: 15th May 2024

Amazing!

I rang them when I was at my lowest and they made me end the call feeling amazing. Reviewed on: 15th May 2024

I can now sleep at night.

I can now sleep at night. I feel like a weight has been lifted from my shoulders. They took over everything, they stopped all interest charges and dealt with all my creditors. I am do grateful for everything they have done for me Reviewed on: 15th May 2024

Can't say a word against them!

Stepchange have been excellent throughout my whole experience with them from getting into debt with a bad relationship - they deal with all creditors for me, got them to freeze any interest, they've really been great! Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt Solutions
from Money Advisor 4.92 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub