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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Debt Management Plan

I have received support from Step Change for a number of years now. From the first time I contacted them and each subsequent contact they have supported me in a non judgemental, understanding and practical way. This has allowed me to manage my finances practically and responsibly. Reviewed on: 23rd May 2025

Amazingly helpful

Amazingly kind customer service staff, never judgemental, helped me get back on track - something I didn’t think possible after a significant life change Reviewed on: 23rd May 2025

Step change saved me from a nightmare and I will alw...

Step change saved me from a nightmare and I will always be grateful Reviewed on: 23rd May 2025

Would recommend without hesitation

I found the staff I spoke to be well informed and very helpful.The service was excellent and I was able to get my finances back on track. Reviewed on: 23rd May 2025

Really easy, calm and stress free.

Really easy, calm and stress free. Took a weight off my mind dealing with it all and made me feel supported and like it was all in hand. Reviewed on: 23rd May 2025

Number one choice for debt management

Was a bit apprehensive at first, couldn’t be more wrong. Put you at ease from the get go and made the whole process simple. Took a massive weight off my shoulders knowing that my debts were manageable and being paid without the fear of receiving any more letters from my creditors. Thank you Reviewed on: 23rd May 2025

Just knowing that some one is there to fight your co...

Just knowing that some one is there to fight your corner is a huge relief Reviewed on: 23rd May 2025

I was burying my head in the sand!

I was burying my head in the sand and being overwhelmed with debt. I filled in the online application and within a week I had a payment plan set up and all creditors stopped contacting me. Reviewed on: 23rd May 2025

Life saver

Life saver helped to reduce my anxiety and ease my mind Reviewed on: 23rd May 2025

Stepchange literally changed my life.

Stepchange literally changed my life. I was overwhelmed with my debt and they didn’t judge me, were professional at every step reassuring me that they will help me at each step. It has changed my life. Reviewed on: 23rd May 2025

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