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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Long wait but good service

Difficult to get through to customer services with long wait times, but customer service operators are very friendly and efficient once you do get through. Reviewed on: 15th May 2024

Always polite and helpful staff on the phone.

Always polite and helpful staff on the phone. Don’t make you feel Reviewed on: 15th May 2024

Good understanding and no pressure is added to pay m...

Good understanding and no pressure is added to pay more than you can afford Reviewed on: 15th May 2024

Helped me out so much.

Helped me out so much. The staff are amazing and so much help Reviewed on: 15th May 2024

Stepchange have helped me turn my life around

Stepchange have helped me turn my life around instead of living in a constant spiral of debt. The advisors are always willing to help and take so much stress away. I cant thank stepchange enough for helping me to get my life back. Reviewed on: 15th May 2024

Best decision ever

We really didn’t think there was a way out of our debt problems but contacting StepChange was the best thing. Really can’t thank them enough. Reviewed on: 15th May 2024

I was very worried and really apprehensive about con...

I was very worried and really apprehensive about contacting stepchange, but the moment I did, they really made me feel very comfortable about the whole process and instantly took over. Reviewed on: 15th May 2024

Since u have been with step change customer service...

Since u have been with step change customer service has always been very helpful and understanding. Reviewed on: 15th May 2024

They have been reliable, informative and helpful thr...

They have been reliable, informative and helpful throughout. Reviewed on: 15th May 2024

Professional support and advice in setting up DMP

I found the support of Stepchange in dealing with debts owed to creditors, and being able to set up a DMP for all the creditors with an impartial organisation was less stressful. Reviewed on: 15th May 2024

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