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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I was on the verge of Suicide when I phoned step cha...

I was on the verge of Suicide when I phoned step change, they helped to take the weight of the world off my shoulders. Reviewed on: 1st May 2024

Stepchange are very helpful and give good advice.

Stepchange are very helpful and give good advice. Reviewed on: 1st May 2024

My life, my finances

It’s been amazing and helpful to me , I can’t imagine people chasing me everyday for my debt. It’s really depressing Reviewed on: 1st May 2024

From despair to elation

From being in despair because of the size of my debts to the feeling of elation knowing that in three months time when they are all paid off, it was worth that phone call six years ago. Reviewed on: 1st May 2024

Step Change helped me clear my debt stress!

I never felt judged, right from the start to the end,The team treated me with understanding.whenever I had an issue or a question, they are polite and helpful throughout. I had a big amount to pay but StepChange made it easy for me to realise it was possible to pay and debt free.i am debt free and proud of team! I learnt to spend better and I am happy! Reviewed on: 1st May 2024

I thought I had it all under control, then out of th...

I thought I had it all under control, then out of the blue circumstances changed and in a heart beat out came the credit cards to pay for every day life while not cutting back on the luxuries. Then came the realisation I owe over £50,000.00 and interest piling on. Car and motorcycle had to be sold and no holidays……. Then I found Stepchange, one call and before anything was put in place I felt like the weight of the world had been lifted. Then came the help and support and unbelievably if was free. I have been managing to clear the debts with the help of Stepchange and I do not have to deal with the individual companies. One payment and everyone is happy. I can now see the light at the end of a very dark tunnel. Thank you Stepchange. Reviewed on: 1st May 2024

Help get me out of my debts

Very good sound advice and help excellent quality service Reviewed on: 1st May 2024

Excellent service

Can’t fault the service o have received. My debt management plan has helped me breathe again without fear of the post arriving or the telephone ringing! Reviewed on: 1st May 2024

Changed my life.

Changed my life. No worries about anything. Everything been done on line Reviewed on: 1st May 2024

Professional

Professional and easy to talk to Reviewed on: 1st May 2024

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