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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16780 reviews)

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4.95

Based on 16,780 reviews, last reviewed 16th May 2026

99300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent A massive help with a wealth of advice and experience Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16780)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Remember, life has its ups and downs.

Can’t fault the service, it’s made life a lot easier. Reviewed on: 15th May 2024

Debt Management Plan

Amazing help when I really needed it. The support is ongoing Reviewed on: 15th May 2024

Stepchange great friendly company

Stepchange have really helped me when I was struggling with debt and couldn't see a way out. Friendly knowledgeable advisors put my mind at ease, they set up a dmp for me and now I pay one monthly payment. Easy to contact stepchange if I have any issues. Would definitely recommend stepchange for anyone with debt issues. Reviewed on: 15th May 2024

Efficient and reassuring

Efficient and reassuring , knowledgeable staff and practical solutions Reviewed on: 15th May 2024

Very easy to setup a debt management plan.

Very easy to setup a debt management plan. Stepchange keeps you up to date and explain everything in clear detail on the next steps. Reviewed on: 15th May 2024

So grateful to Stepchange

Was unsure where to start with my debts and felt I was drowning. Stepchange was wonderful. Now I have my debts structured and am making a manageable monthly payment. Great website helps me keep track of my debt repayments and balance. Annual review (done online) ensures repayments are set at the right amount. One of the best decisions I've made. Reviewed on: 15th May 2024

Offer the best solutions to your financial problems...

Offer the best solutions to your financial problems and make you feel at ease Reviewed on: 15th May 2024

Excellent service

Excellent service over the years step change has provided me with very good advice and help me with stressful moment. Reviewed on: 15th May 2024

Step change provided me with a solution at a time wh...

Step change provided me with a solution at a time when I felt there were none. I had some debts that I wanted to pay but needed more time. I was desperate and step change helped me beyond belief. I can't thank them enough for their caring and professional help. Reviewed on: 15th May 2024

Debt anxiety gone.

Stepchange put all my debts in one place, now I only pay one manageable amount each month. Reviewed on: 15th May 2024

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