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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Much less stressed now because I started with step c...

Much less stressed now because I started with step change. Reviewed on: 23rd May 2025

They really helped me to get back on track and my st...

They really helped me to get back on track and my stress levels went down thank you step change for your help Reviewed on: 23rd May 2025

Changed our lives, very very grateful

Changed our lives, very very grateful Reviewed on: 23rd May 2025

Great service Many years ago I was in trouble finance.

Many years ago I was in trouble with my finance. As soon as i was in touch with stepchange they offered me help and guidance, and since they been a great help to me . I have recommend stepchange to few other people. I would like to say thank you . Reviewed on: 23rd May 2025

So easy to use.

So easy to use. Always felt that you were there if I needed for help and advice Reviewed on: 23rd May 2025

Feeling overwhelmed

I was feeling overwhelmed as my credit card payments was consuming a lot of my finances. I was directed by a friend to seek assistance from StepChange. It was the best thing I did. I now can sleep at night and also, have learnt how to budget better. I am so grateful for their help. Reviewed on: 23rd May 2025

They are literally a life saver.

They are literally a life saver. Reviewed on: 23rd May 2025

Very great great help thank you for my support and...

Very great great help thank you for my support and help Reviewed on: 23rd May 2025

Excellent

Easy to apply, friendly customer service Reviewed on: 23rd May 2025

Be Debt free

Was very low and very worried how i managed to be in debt for over £20,000 felt really awful and kept giving money away to someone. One of my creditors suggested Stepchange,it took me 10 years but i never looked back It was hard only at first Stepchange were very supportive and gave me a plan and gave me my life back,I cant thank them enough. Would thoroughly recomend to anyone. Reviewed on: 23rd May 2025

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