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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18648 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18648)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

I was worrying every time bills came in.

I was worrying every time bills came in. Talking to stepchange helped with the worries and the staff so helpful and seemed to really care. Reviewed on: 23rd May 2025

just phone and there is help and hope

gutted to find us at this point and were to go lady at the end of the phone calmed me and talked everthing through our journey there is life at the end of the tunnel Reviewed on: 23rd May 2025

Fantastic Service

From the first point of contact, StepChange have been extremely supportive, understanding, friendly, caring and helpful. A very non-judgemental company that truly wishes to deliver the best form of compassionate advice and resolution. Reviewed on: 23rd May 2025

An affordable way to get out of debt

My husband and I were left in debt due to family circumstances. The worry and stress was overwhelming but thanks to StepChange Debt Management we were able to come to an affordable arrangement to pay off the debt over the years with the Creditors, this took away the stresses and strains of worry and StepChange also provided advice and support to get us back on our feet and leaving us debt free. Reviewed on: 23rd May 2025

A lovely bunch

I was referred to these lovely team during a bad episode and they really helped with budgeting, organising and made it as stressless as they could. I have been falling back a bit with the review but they are giving me a gentle reminder it needs doing. The only thing I will say is getting in contact with you by phone is quite difficult. Reviewed on: 23rd May 2025

Brilliant service from initial set up and continuing

From sorting out the breathing space to setting up my DMP, StepChambge have been brilliant. The online budget calculator is such a good tool. Really helped me to get on top of my finances and relieve the stress of it all! Reviewed on: 23rd May 2025

Really helpful and they do all the hard work.

Really helpful and they do all the hard work. No stress. They take the stress away. Reviewed on: 23rd May 2025

Absolutely fantastic.

Absolutely fantastic.. stepchange Changed my life… I was so depressed didn’t know which way to turn until I came across Stepchange Thank You!!! Reviewed on: 23rd May 2025

In the last 9 1/2 years I have been with step change.

In the last 9 1/2 years I have been with step change. I have been so relaxed unhappy they have been so helpful sympathetic God bless them all. Reviewed on: 23rd May 2025

Excellent would use again, 5* serviceymuch

Excellent and very friendly would use again if I had to …………………………………………………………………… Reviewed on: 23rd May 2025

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