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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Peace of mind

I was totally overwhelmed and losing sleep over my debts but the fantastic staff and easy to use website, helped to ensure that I have a plan I can comfortably work with. The yearly reviews help you to take stock of your finances - keeping you in control. When you speak to the lovely people at Step change, they never judge you and are always empathetic. Reviewed on: 23rd May 2025

How Stepchange turned my life around

I was so worried and ashamed .Someone recommended Stepchange to me .They didn't judge they just listened and got me on the right path . Reviewed on: 23rd May 2025

I think what Step Change do is amazing is is needed...

I think what Step Change do is amazing is is needed more than ever in present times. Whenever I have dealt with Step Change over the phone they have been non judgmental, supportive and efficient. Reviewed on: 23rd May 2025

Highly recommended

Takes the stress out of managing debt. Reviewed on: 23rd May 2025

Brilliant!

Brilliant! Helped me get things under control and for the first time in years I can see debt free light at the end of the tunnel. Customer service has always been really helpful, I've never felt judged by anyone and the fact I can do everything online really helps. Reviewed on: 23rd May 2025

Fantastic service

Fantastic service. Staff are helpful and understanding. Being a homeowner I didn't realise I had options that meant I was able to keep my house. A few years on and my circumstances have changed and am almost debt free. Reviewed on: 23rd May 2025

Amazing understanding and professional advise, when...

Amazing understanding and professional advise, when i was at my most vulnerable Reviewed on: 23rd May 2025

Exceptional customer service.

Exceptional customer service. Kind staff Reviewed on: 23rd May 2025

Excellent advse

Good practical advise straight forward help Reviewed on: 23rd May 2025

Dealing with debt is stressfull

Dealing with debt is stressful and overwhelming. From the first call to setting up the DMP was stress free and lifted a weight of our minds. Managing the creditors was made easy and manging our DMP is also easy through the StepChange portal. Staff are brilliant and experienced. Reviewed on: 23rd May 2025

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