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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917250520079854226 (18644 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Highly recommended

Takes the stress out of managing debt. Reviewed on: 23rd May 2025

Brilliant!

Brilliant! Helped me get things under control and for the first time in years I can see debt free light at the end of the tunnel. Customer service has always been really helpful, I've never felt judged by anyone and the fact I can do everything online really helps. Reviewed on: 23rd May 2025

Fantastic service

Fantastic service. Staff are helpful and understanding. Being a homeowner I didn't realise I had options that meant I was able to keep my house. A few years on and my circumstances have changed and am almost debt free. Reviewed on: 23rd May 2025

Amazing understanding and professional advise, when...

Amazing understanding and professional advise, when i was at my most vulnerable Reviewed on: 23rd May 2025

Exceptional customer service.

Exceptional customer service. Kind staff Reviewed on: 23rd May 2025

Excellent advse

Good practical advise straight forward help Reviewed on: 23rd May 2025

Dealing with debt is stressfull

Dealing with debt is stressful and overwhelming. From the first call to setting up the DMP was stress free and lifted a weight of our minds. Managing the creditors was made easy and manging our DMP is also easy through the StepChange portal. Staff are brilliant and experienced. Reviewed on: 23rd May 2025

I have added a debt to my management plan .

I have added a debt to my management plan . No one has contacted me. I am getting threatening letters from jacobs about possession Enforcement. Reviewed on: 23rd May 2025

They give you hope, care and want to help you .

Exceptional people, team , organisation! Reassuring, understanding, compassionate they change perspectives and help you find away through the debt maze.Most importantly StepChange gives you hope Reviewed on: 23rd May 2025

I was in debt didn't know what to do then a friend t...

I was in debt didn't know what to do then a friend told me about step change the first phone call with them they put me at ease set up a plan stop getting letters from debt collectors I pay each month and I was so glad I made that call Reviewed on: 23rd May 2025

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