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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16782 reviews)

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4.95

Based on 16,782 reviews, last reviewed 16th May 2026

99400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

When things looked rock bottom, step change helped m... When things looked rock bottom, step change helped me believe that there is light at the end of the tunnel, when no one else wanted to help Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16782)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange helped me when I needed help.

Stepchange helped me when I needed help.So grateful Reviewed on: 15th May 2024

Top organisation

Contacted stepchange to help oit with an unexpected problem they helped by stepping in and taking all the worry and stress away made it all affordable top organisation if you are having a money worry speak to them maybe they can help Reviewed on: 15th May 2024

Have sorted out all our debt problems, it’s been a l...

Have sorted out all our debt problems, it’s been a long haul but well worth it Reviewed on: 15th May 2024

They have helped me so much after hitting a bad time .

They have helped me so much after hitting a bad time . Reviewed on: 15th May 2024

Extremely helpful & non judgemental

From the moment I contacted Stepchange their were non judgemental about our situation. We used the option of Breathing Space then the debt management plan which felt like a weight had been lifted from us Reviewed on: 15th May 2024

Stepchange Financial support

Stepchange have helped me through my financial difficulties and supported me all the way. Reviewed on: 15th May 2024

Very efficient friendly and understanding

Very efficient friendly and understanding Reviewed on: 15th May 2024

Great experience being able to organiser and sort pa...

Great experience being able to organiser and sort paying the bills .Thank you stepchange Reviewed on: 15th May 2024

Very good advisors with caring attitudes

Very good advisors with caring attitudes Reviewed on: 15th May 2024

Great service

Very easy to use website and dealt with my request speedily Reviewed on: 15th May 2024

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