Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

View other StepChange products

4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Thank you.

To say they have saved me is an understatement and I would recommend them to anyone struggling. Totally unjudgemental, kind and understanding. I am more than grateful Reviewed on: 15th May 2024

I can not fault step change .brighter and happier days

I can not fault step change ... the staff are friendly and compassionate ... they have changed my life around for the best. Reviewed on: 15th May 2024

Without StepChange I don’t know where I’d be.

Without StepChange I don’t know where I’d be. From first contact they made me realise I wasn’t the only person in the country who had experienced overwhelming problems with finance. I have never known such empathy and patience and I’m grateful to them for helping my debt problems become something I can live with and see daylight for the future. Reviewed on: 15th May 2024

Great advice and experience a weight was lifted imme...

Great advice and experience a weight was lifted immediately Reviewed on: 15th May 2024

Life saver - literally, thank you for your ongoing s...

Life saver - literally, thank you for your ongoing super super support!!! Reviewed on: 15th May 2024

When i first contacted StepChange about my debt...

When i first contacted StepChange about my debt problems they were very understanding and helped me to set up a debt repayment plan. It was very easy and quick and if i have had any issues with debt letters or any payments they have been very helpful and reassuring. They are trustworthy and professional. Reviewed on: 15th May 2024

step change offer advice without judgement.

step change offer advice without judgement. They take all the stress of debts and help set up debt management plans, which are easy to stick to. I suggest step change to anyone that is feeling overwhelmed with debts and needs so support. Reviewed on: 15th May 2024

For debt advice...DON'T go 'ANYWHERE' else

After being hospitalised 6 times since Feb2023. I have had to contact Step change on several occasions due to not being able to meet my payments..The level of understanding of my situation by them was better than any other company I had to contact during this period..Unjudgemental and respectful of my status even supplying extra information and advice to support my cause. Step change is more than just a Debt management advisor.. It also has an element of mental therapeutic quality. Putting my mind at rest that no matter how bad I thought my situation seemed. Their support and direction would help me manage my finances within my capacity. Reviewed on: 15th May 2024

Very helpful and supportive from the beginning and t...

Very helpful and supportive from the beginning and throughout Reviewed on: 15th May 2024

I were debt and disprit until I contacted step chang...

I were debt and disprit until I contacted step change to help me with my debt management plan and them offer a good help and suitable to my situation thanks alot Reviewed on: 15th May 2024

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub