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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917233801447100439 (18643 reviews)

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4.92

Based on 18,642 reviews, last reviewed 23rd Jun 2026

188350% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18643)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

It's more than i expected, I've been helped to contr...

It's more than i expected, I've been helped to control my spending and realise how my needs outweigh my wants. I have not used credit ever since I started, kept my credit score stable, and helps me to understand how debt can be made easier to resolve. Reviewed on: 23rd May 2025

Good, friendly, helpful and supportive

Good, friendly, helpful and supportive Reviewed on: 23rd May 2025

STEPCHANGE

Stepchange have been fantastic in helping with my debts. Fantastic advise and have put my worries at rest. Reviewed on: 23rd May 2025

Non judgemental

I contacted Step Change when I split with my wife and suddenly found myself in unmanageable debt. The lady on the phone was so helpful and non judgemental it put me at ease straight away. I'm three and a bit years in now, my debt is halved and I have an end date on my plan which gets closer all the time. My payments are manageable and handled for me, so no unsettling letters coming through the letterbox. Stepchange really did put me on the right path at the most difficult time of my life. Reviewed on: 23rd May 2025

Stepchange is the bestest they saved my life I would...

Stepchange is the bestest they saved my life I would recommend these to everyone who is reading this Reviewed on: 23rd May 2025

Life changing advice

Reasonable friendly life changing advice Reviewed on: 23rd May 2025

Good experience when I was in a hopeless situation f...

Good experience when I was in a hopeless situation financially and mentally. Reviewed on: 23rd May 2025

Its very good and excellent service.

Its very good and excellent service. Reviewed on: 23rd May 2025

Stepchange - the equivalence of excellence.

Cannot praise this free service highly enough! Totally supportive, no criticisms, super staff and affordable options. Reviewed on: 23rd May 2025

Basically in a mess financially,they helped with eve...

Basically in a mess financially,they helped with everything, absolutely brilliant service, and lovely staff. Reviewed on: 23rd May 2025

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