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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Really helpful.

Really helpful. Saw me through all the options. Reviewed on: 23rd May 2025

Sympathetic to your situation, caring and helpful

Sympathetic to your situation, caring and helpful Reviewed on: 23rd May 2025

There is no shame in seeking a debt management plan

Stepchange helped us to acknowledge our debts without judgement and was instrumental in setting up a payment plan. They have helped and advised us on annual payment plans and contacted accounts on our behalf. They have been invaluable. Accessing account on line is easy, but they are only a phone call if needed. We are coming to the end of our plan and can finally look forward to peace of mind. There is no shame in admitting and accepting debt help, it can happen to anyone. It is certainly difficult at start as bank accounts had to change and no credit available for anything like phones, washing machines etc ; every penny is accounted for. But we persevered and educated ourselves with money along the way. Cannot recommend then highly enough. Reviewed on: 23rd May 2025

Non judgemental and solution focused

Polite, engaging, compassionate and empathetic staff. Sympathetic to people’s circumstances and very professional. I no longer feel like I’m drowning and can swim again. It all felt too much - the service is invaluable in this cost of living crisis! Reviewed on: 23rd May 2025

I was as many people are in a very bad way with dept.

I was as many people are in a very bad way with dept. Every month struggling to just pay the interest. Once I went to stepChange which was a very easy to do online you feel massive relief. Reviewed on: 23rd May 2025

Lost my business in 2018 covid etc step change helpe...

Lost my business in 2018 covid etc step change helped me as it was on credit cards they give you peace of mind 10 out of ten Reviewed on: 23rd May 2025

Been a great help during a difficult time

Been a great help during a difficult time Reviewed on: 23rd May 2025

Fantastically helpful.

Fantastically helpful. The man that u spoke to initially was really helpful, explained my options in detail and didn’t make me feel silly for my situation. Reviewed on: 23rd May 2025

Stepchange are amazing.

Stepchange are amazing. Cannot recommend highly enough. No judgement, just straight upfront advise and assistance. Reviewed on: 23rd May 2025

Financial support

They have helped me get back on my feet and advise me when I have doubts. Reviewed on: 23rd May 2025

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