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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

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4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

If you are in debt please don’t hesitate to call Ste...

If you are in debt please don’t hesitate to call Step change they will put you ate ease will never Judge you and will help you to be able to sleep at night something you have probably been unable to do for sometime Reviewed on: 15th May 2024

Helped to sort some of my finances out

Helped to sort some of my finances out Reviewed on: 15th May 2024

they are very caring, compassionate and understanding.

they are very caring, compassionate and understanding. withoput them I have no idea where I would be now Reviewed on: 15th May 2024

Money worries

They helped me with my finances and got me out of a very difficult situation. I have got my life back and feel so much better now. I would recommend any person who is struggling with their finances to approach Stepchange and not go what I went through. Reviewed on: 15th May 2024

I was unable to sleep worrying about how I was going...

I was unable to sleep worrying about how I was going to pay my debts back. Step change are so helpful and like trained councillors in their professional approach. After I got off the phone I felt like a weight had be lifted Reviewed on: 15th May 2024

Debt problems.

We contacted Step Change regarding Debt problems. You were able to sort out a Debt Plan which has put us at ease going forward. Reviewed on: 15th May 2024

Excellent customer service and so helpful

Excellent customer service and so helpful Reviewed on: 15th May 2024

Stepchange were kind, considerate, understanding & n...

Stepchange were kind, considerate, understanding & non judgemental. They were there to help and guide along the way. Reviewed on: 15th May 2024

I was worried sick about my finances until I contact...

I was worried sick about my finances until I contacted step change. They took all my details and dealt with my situation taking so much worry away. Reviewed on: 15th May 2024

So friendly and put your mind at ease from the first...

So friendly and put your mind at ease from the first phone call. Really easy process, don’t delay or worry about getting in touch as they do everything for you which takes the weight off your shoulders! Reviewed on: 15th May 2024

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