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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Good, friendly, helpful and supportive

Good, friendly, helpful and supportive Reviewed on: 23rd May 2025

STEPCHANGE

Stepchange have been fantastic in helping with my debts. Fantastic advise and have put my worries at rest. Reviewed on: 23rd May 2025

Non judgemental

I contacted Step Change when I split with my wife and suddenly found myself in unmanageable debt. The lady on the phone was so helpful and non judgemental it put me at ease straight away. I'm three and a bit years in now, my debt is halved and I have an end date on my plan which gets closer all the time. My payments are manageable and handled for me, so no unsettling letters coming through the letterbox. Stepchange really did put me on the right path at the most difficult time of my life. Reviewed on: 23rd May 2025

Stepchange is the bestest they saved my life I would...

Stepchange is the bestest they saved my life I would recommend these to everyone who is reading this Reviewed on: 23rd May 2025

Life changing advice

Reasonable friendly life changing advice Reviewed on: 23rd May 2025

Good experience when I was in a hopeless situation f...

Good experience when I was in a hopeless situation financially and mentally. Reviewed on: 23rd May 2025

Its very good and excellent service.

Its very good and excellent service. Reviewed on: 23rd May 2025

Stepchange - the equivalence of excellence.

Cannot praise this free service highly enough! Totally supportive, no criticisms, super staff and affordable options. Reviewed on: 23rd May 2025

Basically in a mess financially,they helped with eve...

Basically in a mess financially,they helped with everything, absolutely brilliant service, and lovely staff. Reviewed on: 23rd May 2025

Big amount of debts

I have a lot of debts, and from one friend k hear about you guys.I am very satisfied for the help and thankful Reviewed on: 23rd May 2025

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