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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Very friendly helpful , they save me when I was comp...

Very friendly helpful , they save me when I was completely lost Reviewed on: 23rd May 2025

Support without judgement

Very supportive, understanding staff, none judgmental, just helpful!!! Reviewed on: 23rd May 2025

They help but U still take to Ur creditors

They are helping me but more often than enough I am still required to call debtors up and speak to them directly if there’s a problem. At times I wonder why we need a debt management agency. I had hope that I could speak directly your step change and they’d be the ones to speak to my creditors. However this isn’t the case - all they do is make the offer of payments and make the payments. I wasn’t told that one of my creditors had refused a payment plan and ended up overwhelmed and crying numerous times. I’m now resolved that if there’s a problem either me or my daughter has to call the credit card company and then call step change and sometimes even go back and to between them. This is why I wonder why we need to have them involved but it seems to give the credit card company some sort of reassurance and that allows me to just have one payment taken and shared between 3 so it’s easier . Reviewed on: 23rd May 2025

Everyone I spoke to was so kind and gave me hope to...

Everyone I spoke to was so kind and gave me hope to be able to sort my life out. Reviewed on: 23rd May 2025

Calmed choppy waters.

They helped calm very choppy waters. If you know, you know. Reviewed on: 23rd May 2025

In A Bad Place

I was in a bad place and stepchange saved my life really. From the moment I spoke with someone I new I would get help . Reviewed on: 23rd May 2025

team are lovely and really helpful.

team are lovely and really helpful. Reviewed on: 23rd May 2025

I have found stepchange absolutely brilliant as bein...

I have found stepchange absolutely brilliant as being in debt can come with humiliation and embarrassment for getting in such a predicament. Step change as helped me get back on track with paying my debts with no judgement whatsoever.I am so grateful that they are around.and helping me to become debt free Reviewed on: 23rd May 2025

Excellent team of angels

I was in a desperate situation and alone. I made a call and was. Very distressed. The person i spoke to was calm and gentle and treated me with care and compassion. Chatted with me once i was comfortable started to help me see things in perspective. I came off that call feeling hope. They have gone through everything with me. Full explanation of what i needed to do. Helped me budget. Always patient and kind. I am here today because they helped me. Reviewed on: 23rd May 2025

A God Send

Very professional. They gave me hope and I was not made to feel guilty for getting myself into a financial mess. Offered practical solutions. Gave me peace of mind going into the future. I wish I’d known about this charity earlier but thank goodness I found them Reviewed on: 23rd May 2025

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