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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

They help but U still take to Ur creditors

They are helping me but more often than enough I am still required to call debtors up and speak to them directly if there’s a problem. At times I wonder why we need a debt management agency. I had hope that I could speak directly your step change and they’d be the ones to speak to my creditors. However this isn’t the case - all they do is make the offer of payments and make the payments. I wasn’t told that one of my creditors had refused a payment plan and ended up overwhelmed and crying numerous times. I’m now resolved that if there’s a problem either me or my daughter has to call the credit card company and then call step change and sometimes even go back and to between them. This is why I wonder why we need to have them involved but it seems to give the credit card company some sort of reassurance and that allows me to just have one payment taken and shared between 3 so it’s easier . Reviewed on: 23rd May 2025

Everyone I spoke to was so kind and gave me hope to...

Everyone I spoke to was so kind and gave me hope to be able to sort my life out. Reviewed on: 23rd May 2025

Calmed choppy waters.

They helped calm very choppy waters. If you know, you know. Reviewed on: 23rd May 2025

In A Bad Place

I was in a bad place and stepchange saved my life really. From the moment I spoke with someone I new I would get help . Reviewed on: 23rd May 2025

team are lovely and really helpful.

team are lovely and really helpful. Reviewed on: 23rd May 2025

I have found stepchange absolutely brilliant as bein...

I have found stepchange absolutely brilliant as being in debt can come with humiliation and embarrassment for getting in such a predicament. Step change as helped me get back on track with paying my debts with no judgement whatsoever.I am so grateful that they are around.and helping me to become debt free Reviewed on: 23rd May 2025

Excellent team of angels

I was in a desperate situation and alone. I made a call and was. Very distressed. The person i spoke to was calm and gentle and treated me with care and compassion. Chatted with me once i was comfortable started to help me see things in perspective. I came off that call feeling hope. They have gone through everything with me. Full explanation of what i needed to do. Helped me budget. Always patient and kind. I am here today because they helped me. Reviewed on: 23rd May 2025

A God Send

Very professional. They gave me hope and I was not made to feel guilty for getting myself into a financial mess. Offered practical solutions. Gave me peace of mind going into the future. I wish I’d known about this charity earlier but thank goodness I found them Reviewed on: 23rd May 2025

Less worry

I don't know what I would of done without you.very polite and experienced staff and so willing to give good advice to make the worry lesser .thank you Reviewed on: 23rd May 2025

Fantastic company.

Fantastic company. They have really help me out of a mess. Always lovely on the phone, nevermore you feel bad about any of it. I have recommended them to lots of people who I have spoken too about debts. Reviewed on: 23rd May 2025

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