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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent team of angels

I was in a desperate situation and alone. I made a call and was. Very distressed. The person i spoke to was calm and gentle and treated me with care and compassion. Chatted with me once i was comfortable started to help me see things in perspective. I came off that call feeling hope. They have gone through everything with me. Full explanation of what i needed to do. Helped me budget. Always patient and kind. I am here today because they helped me. Reviewed on: 23rd May 2025

A God Send

Very professional. They gave me hope and I was not made to feel guilty for getting myself into a financial mess. Offered practical solutions. Gave me peace of mind going into the future. I wish I’d known about this charity earlier but thank goodness I found them Reviewed on: 23rd May 2025

Less worry

I don't know what I would of done without you.very polite and experienced staff and so willing to give good advice to make the worry lesser .thank you Reviewed on: 23rd May 2025

Fantastic company.

Fantastic company. They have really help me out of a mess. Always lovely on the phone, nevermore you feel bad about any of it. I have recommended them to lots of people who I have spoken too about debts. Reviewed on: 23rd May 2025

Step change helped me from feeling there was nothing...

Step change helped me from feeling there was nothing I could do to offering myself help and advice it was such a weight off my shoulders Reviewed on: 23rd May 2025

Pick up the confidence and call..

It was so easy to sort once I picked up the confidence to call. You but my mind at easy and broken everything down to easy payments. It did take 23 years to pay back all my debts but I did it. With a budget plan I could afford. It was easy to change if my circumstances changed. Loved the online account. So I could see my dept decreasing every month. Also I could do my yearly review on there as well. But I knew if I was stuck with anything I call in person as well. Fantastic support would tell anyone to call for advice and help with step change 100% of the time. They will never judge you and make you feel there is no way out of dept eventually. Like is it took me 23 years but I did it and so can you. Reviewed on: 23rd May 2025

Always helpful and informative when contacting the...

Always helpful and informative when contacting the provider Reviewed on: 23rd May 2025

I consitently felt unjudged, heard, reassured and su...

I consitently felt unjudged, heard, reassured and supported by SC Reviewed on: 23rd May 2025

I was in a desperate situation, with no clear way out.

I was in a desperate situation, with no clear way out. StepChange was recommended to me by one of my creditors. From the first few words on the telephone I felt there actually was a genuine light at the end of a very long, very dark tunnel. My only regret is that I didn't know sooner how helpful they could be. Reviewed on: 23rd May 2025

Took the worry away

I was worried who was knocking on my door for money or how I was going to live but step change helped took the worry away best thing I ever did was ring them now I know il be debt free in 2 yrs time. Reviewed on: 23rd May 2025

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