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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpful, informative and friendly service

I was really nervous about reaching out and dealing with my debt but step change were really reassuring and helpful in getting me started as well as providing support when completing the forms. Over the phone and via emails they have always remained professional and helpful. As someone who deals with mental health issues they really put me at ease and made me feel comfortable talking to them. Reviewed on: 15th May 2024

They have helped me slot with my debts and have put...

They have helped me slot with my debts and have put my mind and mental health back to a good place and can now deal with my debts slot easier with there DMP.. Don't know what I would of done without there help. Reviewed on: 15th May 2024

Can't fault the service or staff very helpful

Can't fault the service or staff very helpful Reviewed on: 15th May 2024

Step change have been fantastic in helping me solve...

Step change have been fantastic in helping me solve my debt issues. They’ve helped me budget my money better to make it last and cover all aspects of livings. Everyone I have dealt with from step change has been super helpful and friendly. Reviewed on: 15th May 2024

Excellent customer service so helpful would recommen...

Excellent customer service so helpful would recommend to everyone literally 5 star Reviewed on: 15th May 2024

Step Change, a painless debt management process

I was lumbered with a £25k personal debt when my business went bust 18 years ago. Step Change guided me through negotiating with creditors and planning the repayment process, making it a relatively painless process. I finish paying this debt in October 2024, so can't wait for that date to come round Reviewed on: 15th May 2024

Really helped with my awful financial situation due...

Really helped with my awful financial situation due to a messy break up. Reviewed on: 15th May 2024

Excellent.

Excellent. Helped me rearrange my finances Reviewed on: 15th May 2024

Excellent customer service and advice.

Excellent customer service and advice. Very helpful and professional service they provide. Understanding and supportive. Simple process to begin your debt recovery journey. Affordable and reliable company. Reviewed on: 15th May 2024

The advisers at StepChange were amazing, they gave e...

The advisers at StepChange were amazing, they gave excellent advice and were totally non judgmental. I felt reassured from my very first phone call to them. I would recommend them to anyone who is worried about debt. Reviewed on: 15th May 2024

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